Kim Crawford
8601 E. 77th Street,MO
Summary
Experienced professional with 9 years of expertise in implementing administrative systems, procedures, policies, and monitoring projects. Detail-oriented and comfortable with multitasking, excels in managing complex tasks and ensuring successful completion. Flexible and team-oriented mindset enables effective collaboration with colleagues. Excellent communication, interpersonal, time management, and listening skills contribute to seamless coordination and efficient outcomes.
Overview
12
12
years of professional experience
Work History
Client Specialist I
Prairie Fire Resources
08.2023 - Current
- Audit all client liabilities to ensure correct deductions and payments have been made.
- Contribute to month-end close processes including liability audits.
- Reviews monthly invoices ensuring billing activity is booked to the correct accounts accordingly and maintains invoice logs detailing status for accounting purposes.
- Reconciling payroll data for discrepancies and ensuring accuracy.
- Maintaining accurate and up-to-date benefit records.
- Preparing payroll reports for management and audit purposes.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Managed multiple accounts simultaneously, prioritizing tasks effectively to meet deadlines and achieve goals.
- Managing payroll tax reconciliation, including quarterly tax filings.
- Reconciling benefit invoices in an accurate and timely manner.
Sr. Payroll Specialist
Yellow
08.2015 - Current
- Performs and leads all activities necessary to process HW&P payments accurately and timely while maintaining related records for audit and controls
- Work closely with the Accounting Department to ensure proper balancing of payments and expense
- The ability to use technology to streamline and automate the HWP processes
- Experienced with more than 70 union contracts
- Managed all 3rd party audits for each union contract
- Examine auditors' discrepancies to determine my agreement or disagreement
- Continually communicate with the auditor to determine whether payment is due
- After completing an audit, the company will remit any fees owed to third-party auditors
FMLA Case Manager
UPS
10.2012 - 03.2015
- Maintain a comprehensive knowledge of Family Medical Leave Act (FMLA) and related laws in all 50 states to efficiently administer our FMLA and related policies
- Process certifications for leave correctly and in accordance with regulations and policies
- Prioritize and organize daily responsibilities to meet all deadlines
- Review medical certification supplied by the healthcare provider and determine if condition is valid under the Family Medical Leave Act
- Determine the duration associated with the leave based on the information given by the healthcare provider
- Communicate approvals, denials, leave extensions, re-certifications, return to work plans and other essential information regarding the leave to the employee
- Manage leaves that are concurrent with Short Term Disability and Workers' Compensation
- Manage intermittent, continuous and client specific leaves of absences
- Demonstrated exceptional attention to detail in managing complex cases involving multiple types of leave concurrently.
- Coordinated closely with medical professionals to verify documentation and determine eligibility for FMLA leaves accurately.
Education
High School Diploma -
Dodge City High School
Dodge City, KS05.1994
Skills
- Time Management
- Problem-solving skills
- Attention to Detail
- Microsoft Office Proficiently
- Teamwork Software
- QuickBooks Online
- QuickBooks Desktop
- Peoplesoft
- Citrix
- Oracle
- Kronos
- Bamboo HR
- Gusto
Timeline
Client Specialist I
Prairie Fire Resources
08.2023 - Current
Sr. Payroll Specialist
Yellow
08.2015 - Current
FMLA Case Manager
UPS
10.2012 - 03.2015
High School Diploma -
Dodge City High School
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