Kim Cutler
Springfield,OH
Summary
Experienced with managing patient interactions and resolving concerns efficiently. Utilizes strong communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and track record of empathetic and professional patient engagement.
Overview
24
24
years of professional experience
Work History
Patient Relations Representative
Kettering Health Medical Group
09.2023 - Current
- Increased patient satisfaction by promptly resolving inquiries and concerns.
- Facilitated communication between patients and healthcare network stakeholders.
- Streamlined grievance and incident report processes for improved efficiency.
- Maintained accurate data entry of patient complaints and resolutions per CMS guidelines.
- Provided empathetic support, enhancing patient loyalty and trust during challenges.
- Utilized de-escalation techniques to manage upset patients effectively.
Medical Assistant / Outpatient Scheduler
PriMed Physicians
02.2021 - 06.2023
- Streamlined patient referrals through effective specialist coordination for care plans.
- Scheduled appointments for multiple providers, managing several phone lines efficiently.
- Reduced patient wait times by verifying insurance and securing pre-authorizations promptly.
- Ensured accurate test scheduling by collaborating closely with medical staff members.
- Managed schedules and prioritized tasks in a fast-paced healthcare setting.
- Maintained patient confidentiality in full compliance with HIPAA regulations.
Medical Assistant
OSU Dermatology
01.2019 - 04.2021
- Enhanced patient well-being by providing empathetic care and addressing concerns.
- Managed Triage calls, scheduling surgeries and communicating biopsy results efficiently.
- Administered medications and injections according to strict safety protocols.
- Optimized appointment scheduling with front office staff to minimize patient wait times.
- Fostered trust by building strong patient relationships through effective communication.
- Conducted follow-up calls to monitor treatment progress and address patient inquiries.
Medical Office Assistant
Billing Solutions
09.2011 - 07.2015
- Ensured timely responses to Medicare and Medicaid billing inquiries, enhancing client satisfaction.
- Resolved billing discrepancies through effective interdepartmental communication and coordination.
- Improved claims processing by fostering relationships with insurance companies through regular communication.
- Maintained confidentiality of sensitive client information, ensuring compliance with industry standards.
- Verified billing data accuracy and corrected discrepancies to streamline operations.
Medical Assistant
Healthworks
08.2001 - 09.2011
- Enhanced patient experience by overseeing front desk operations and managing appointments.
- Provided empathetic support to patients, ensuring their concerns were acknowledged and addressed.
- Scheduled appointments and conducted follow-up calls to improve patient attendance rates.
- Trained new employees on office procedures, fostering a cooperative team atmosphere.
- Maintained compliance with HIPAA regulations to safeguard patient confidentiality.
- Coordinated patient check-ins, check-outs, and billing for seamless operations.
Education
Medical Assistant Certificate - Medical Assistant
Aristotle Institute of Medical And Dental Technology
Westerville, OHNo Degree - Fashion Design
The Ohio State University
Columbus, OHHigh School Diploma -
Olentangy High School
Delaware, OHSkills
- Patient confidentiality
- Insurance verification
- Medical terminology
- Appointment scheduling
- Customer service
- Multitasking and organization
- Patient check-in
- Critical thinking
- Electronic health records
- Phone and email etiquette
- Patient registration
- Conflict resolution
- Complaint processing
- Patient confidentiality and data security
- Organized and detail oriented
- Teamwork and collaboration
- Problem-solving abilities
- Excellent communication
Timeline
Patient Relations Representative
Kettering Health Medical Group
09.2023 - Current
Medical Assistant / Outpatient Scheduler
PriMed Physicians
02.2021 - 06.2023
Medical Assistant
OSU Dermatology
01.2019 - 04.2021
Medical Office Assistant
Billing Solutions
09.2011 - 07.2015
Medical Assistant
Healthworks
08.2001 - 09.2011
Medical Assistant Certificate - Medical Assistant
Aristotle Institute of Medical And Dental Technology
No Degree - Fashion Design
The Ohio State University
High School Diploma -
Olentangy High School