Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kim Davis

Summary

Motivated FOH Team Member/Experienced Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

13
13
years of professional experience

Work History

Experienced Server

Chris' Family Restaurant
Allentown,PA
09.2022 - 12.2023
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Cashier Team Lead

Redner's Warehouse Markets
Hamburg, PA
11.2022 - 02.2023
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.

Experienced Server/FOH Team Member

Starlite Diner & Lounge
Allentown, PA
06.2017 - 09.2022
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Certified Server Trainer

Logan's Roadhouse
Hamburg, PA
02.2011 - 02.2017
  • Reduced order errors by implementing thorough hands-on instruction for point-of-sale system usage.
  • Collaborated with management to identify areas of improvement within the server team, developing targeted training initiatives accordingly.
  • Optimized table turnover rates through teaching proper time management skills and prioritizing tasks during peak hours
  • Promoted a safe work environment by instructing servers on proper food handling practices and maintaining compliance with health regulations.

Administrative Assistant

Delaware Valley Contractors
Reading, PA
09.2010 - 09.2012
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

Empire Beauty School
Reading, PA

Skills

  • Time Management
  • Team Player
  • Exceptional Customer Service
  • Table Setting
  • Order Management
  • Food Inspection
  • Order Delivery Practices
  • Effective Communication
  • Multitasking Abilities
  • Staff Training
  • Team Leadership

Languages

Spanish
Limited Working

Timeline

Cashier Team Lead

Redner's Warehouse Markets
11.2022 - 02.2023

Experienced Server

Chris' Family Restaurant
09.2022 - 12.2023

Experienced Server/FOH Team Member

Starlite Diner & Lounge
06.2017 - 09.2022

Certified Server Trainer

Logan's Roadhouse
02.2011 - 02.2017

Administrative Assistant

Delaware Valley Contractors
09.2010 - 09.2012

Empire Beauty School

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Kim Davis