Summary
Overview
Work History
Education
Skills
Timeline
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Kim Denmark

Clearwater,FL

Summary

Accomplished Unit Secretary at BayCare Morton Plant, adept in HIPAA Compliance and customer service, significantly enhanced patient satisfaction and streamlined care delivery. Expert in managing high-volume calls and patient data, with a proven track record in training staff and optimizing operational efficiency. Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over [Number] years of related experience.

Overview

34
34
years of professional experience

Work History

Unit Secretary

BayCare Morton Plant
10.2003 - Current
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.

Trauma Technician

BayCare Morton Plant
03.1996 - Current
  • Trained junior technicians on proper use of extraction equipment and best practices for successful outcomes.
  • Collaborated with research team to develop new extraction methods, leading to more effective results.
  • Liaised with[ Type] team on elements of extraction, infusion testing and formulating processes.
  • Contributed to cost savings by identifying opportunities for process improvement and resource optimization during extractions.
  • Expedited diagnostic processes for trauma patients by efficiently transporting specimens to laboratory services when required.
  • Collaborated closely with rehabilitation specialists to develop comprehensive aftercare plans tailored to individual patient needs.
  • Supported surgical interventions by preparing equipment, monitoring patient status, and assisting surgeons as needed during emergency procedures.
  • Facilitated smooth transitions between departments for trauma patients by coordinating with multidisciplinary teams throughout the hospital.
  • Fostered positive relationships with patients'' families, providing emotional support and education about their loved one''s condition when necessary.

Patient Care Technician

BayCare Morton Plant
06.1992 - Current
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Collected and transported specimens to prepare for lab testing.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.

Housekeeper

BayCare Morton Plant
05.1990 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Education

Dunedin High School
Dunedin, FL
06.1985

Skills

Incoming Call Reception

Customer Service

Strong Organization

Telephone reception

HIPAA Compliance Understanding

Incoming Call Management

Unit secretary training

Professional telephone etiquette

Inpatient Care

Training and coaching

Patient database updates

Timeline

Unit Secretary

BayCare Morton Plant
10.2003 - Current

Trauma Technician

BayCare Morton Plant
03.1996 - Current

Patient Care Technician

BayCare Morton Plant
06.1992 - Current

Housekeeper

BayCare Morton Plant
05.1990 - Current

Dunedin High School

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Kim Denmark