Kim Dettmer

• Communicated with customers via telephone and in-person to deliver product and service details.
• Engaged customers in discussions to understand requirements, address problems, and provide product information.
• Reviewed customer account information to identify and resolve discrepancies.
• Maintained system accuracy by recording order specifics, customer details, preferences, and billing information.
• Fostered positive customer relationships through effective communication.
• Resolved customer issues with expert and amicable assistance.
• Delivered outstanding customer service during in-person and phone interactions.
• Provided exceptional customer service to ensure customer satisfaction.
• Completed day-to-day duties accurately and efficiently.
• Identified needs of customers promptly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
• Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.

Self-motivated, with a strong sense of personal responsibility.