Summary
Overview
Work History
Education
Skills
Education and Training

Kim Dettmer

Remote Care Coordinator
Waterloo,IA

Summary

Adept Customer Consultant with a proven track record at Vgm & Associates in their remote intake division, specializing in elevating customer experiences through expert complaint resolution and active listening. Excelled in maintaining high satisfaction rates by leveraging analytical skills and a professional telephone demeanor. Demonstrated exceptional ability in multitasking and fostering meaningful relationships, ensuring customer loyalty and service excellence.

Developed exceptional customer service and problem-solving skills in fast-paced environment. Demonstrates strong communication abilities and knack for understanding and addressing customer needs. Seeking to transition into new field where these skills can drive positive outcomes.

Overview

20
20
years of professional experience

Work History

Customer Consultant

Vgm & Associates
01.2022 - 01.2025
  • Communicated with customers via telephone and in-person to deliver product and service details.
  • Engaged customers in discussions to understand requirements, address problems, and provide product information.
  • Reviewed customer account information to identify and resolve discrepancies.
  • Maintained system accuracy by recording order specifics, customer details, preferences, and billing information.
  • Fostered positive customer relationships through effective communication.
  • Resolved customer issues with expert and amicable assistance.
  • Delivered outstanding customer service during in-person and phone interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
  • Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.

Legally Disabled

Disability
03.2005 - 01.2021

Self-motivated, with a strong sense of personal responsibility.

Education

Associate of Arts - Paralegal Studies

American Institute of Commerce
09-1997
  • - Dean's List - 12 Quarters from 1995-1997



  • Relevant Coursework: Paralegal Studies
  • 4.0GPA

Skills

  • Customer Support Experience
  • Customer Complaint Resolution
  • Collaborative Teamwork
  • Client-Focused Service
  • Exhibits Professionalism in High-Stress Situations
  • Effective Complaint Resolution
  • Effective Telephone Communication
  • Effective Multitasking
  • Analytical Problem-Solving
  • Sharepoint
  • Teams
  • Microsoft Office Proficiency
  • Consistently perform in top 3 in call handling within the intake division

Education and Training

6 Week Beginner Spanish Program 

Kim DettmerRemote Care Coordinator