Kim Doose
Laguna Woods,CA
Summary
Dynamic healthcare leader with a proven track record at Valley View Hospital, enhancing operational efficiency and patient safety. Skilled in clinical leadership and quality improvement, I implemented data-driven strategies that elevated patient satisfaction and reduced costs. Committed to staff development and fostering a culture of continuous improvement in medical services.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Medical Services
Valley View Hospital
12.2012 - 06.2025
- Supported implementation of medical policies and procedures to enhance service delivery.
- Assisted in coordinating patient care initiatives to improve operational efficiency.
- Learned electronic health record systems to streamline documentation processes.
- Contributed to team meetings, offering insights on enhancing patient satisfaction strategies.
- Participated in training sessions to understand compliance and regulatory standards.
- Collaborated with healthcare staff to gather feedback for service improvement projects.
- Researched best practices in medical services for potential application within the organization.
- Implemented data-driven decision-making processes to inform policy and procedural changes, resulting in improved departmental efficiency and effectiveness.
- Oversaw inventory management systems to ensure adequate supplies were always available without excessive overhead costs.
- Fostered an open communication culture within the department, encouraging feedback from staff members to drive continuous improvement efforts.
- Increased employee retention rates through targeted recruitment efforts, competitive compensation packages, and comprehensive professional development opportunities.
- Championed quality assurance initiatives to improve patient outcomes and increase overall satisfaction rates among patients and their families.
- Elevated patient experience by actively addressing concerns, soliciting feedback, and implementing service improvements based on customer input.
- Reduced operating costs by optimizing resource allocation and eliminating inefficiencies in the department.
- Managed budgets, monitored expenses, and identified cost-saving opportunities to maintain financial stability for the department.
- Directed facility improvements to create a more comfortable and functional environment for patients and staff.
- Established partnerships with community organizations to provide additional resources for patients in need of specialized care or support services.
- Collaborated with executive leadership on strategic planning initiatives, ensuring alignment with organizational goals.
- Served as a mentor and role model for staff members, fostering a positive work environment conducive to professional growth and development.
- Ensured compliance with all federal, state, and local regulations governing healthcare facilities by maintaining accurate documentation and conducting regular audits.
- Promoted a culture of safety by enforcing strict adherence to regulatory guidelines and industry best practices in all aspects of medical services provision.
Supervisor of Support Team
DWC CPAs and Advisors
10.2005 - 10.2012
- Led support team to enhance customer satisfaction through effective issue resolution strategies.
- Developed training programs for staff, improving knowledge retention and performance consistency.
- Implemented process improvements that streamlined operations and reduced response times.
- Analyzed support metrics to identify trends and drive strategic enhancements in service delivery.
Education
Bachelor of Arts - Human Services
Colorado Mountain College
Glenwood Springs, COSkills
- Clinical leadership
- Patient safety
- Medical education
- Operational efficiency
- Healthcare management
- Quality improvement
- Emergency preparedness
- Staff development
- Credentialing oversight
- Accreditation standards
- Medical staff relations
- Telemedicine implementation
- Service line growth
- Physician recruitment
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Affiliations
NAMSS
Certification
CPMSM, CPCS
Timeline
Director of Medical Services
Valley View Hospital
12.2012 - 06.2025
Supervisor of Support Team
DWC CPAs and Advisors
10.2005 - 10.2012
Bachelor of Arts - Human Services
Colorado Mountain College
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