Kim Doose
Laguna Woods,CA
Summary
Dynamic healthcare leader with a proven track record at Valley View Hospital, enhancing operational efficiency and patient safety. Skilled in clinical leadership and quality improvement, I implemented data-driven strategies that elevated patient satisfaction and reduced costs. Committed to staff development and fostering a culture of continuous improvement in medical services.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Medical Services
Valley View Hospital
Glenwood Springs, CO
12.2012 - 06.2025
- Supported implementation of medical policies and procedures to enhance service delivery.
- Assisted in coordinating patient care initiatives to improve operational efficiency.
- Learned electronic health record systems to streamline documentation processes.
- Contributed to team meetings, offering insights on enhancing patient satisfaction strategies.
- Participated in training sessions to understand compliance and regulatory standards.
- Collaborated with healthcare staff to gather feedback for service improvement projects.
- Researched best practices in medical services for potential application within the organization.
- Implemented data-driven decision-making processes to inform policy and procedural changes, resulting in improved departmental efficiency and effectiveness.
- Oversaw inventory management systems to ensure adequate supplies were always available without excessive overhead costs.
- Fostered an open communication culture within the department, encouraging feedback from staff members to drive continuous improvement efforts.
- Increased employee retention rates through targeted recruitment efforts, competitive compensation packages, and comprehensive professional development opportunities.
- Championed quality assurance initiatives to improve patient outcomes and increase overall satisfaction rates among patients and their families.
- Elevated patient experience by actively addressing concerns, soliciting feedback, and implementing service improvements based on customer input.
- Reduced operating costs by optimizing resource allocation and eliminating inefficiencies in the department.
- Managed budgets, monitored expenses, and identified cost-saving opportunities to maintain financial stability for the department.
- Directed facility improvements to create a more comfortable and functional environment for patients and staff.
- Established partnerships with community organizations to provide additional resources for patients in need of specialized care or support services.
- Collaborated with executive leadership on strategic planning initiatives, ensuring alignment with organizational goals.
- Served as a mentor and role model for staff members, fostering a positive work environment conducive to professional growth and development.
- Ensured compliance with all federal, state, and local regulations governing healthcare facilities by maintaining accurate documentation and conducting regular audits.
- Promoted a culture of safety by enforcing strict adherence to regulatory guidelines and industry best practices in all aspects of medical services provision.
Supervisor of Support Team
DWC CPAs and Advisors
Glenwood Springs, CO
10.2005 - 10.2012
- Led support team to enhance customer satisfaction through effective issue resolution strategies.
- Developed training programs for staff, improving knowledge retention and performance consistency.
- Implemented process improvements that streamlined operations and reduced response times.
- Analyzed support metrics to identify trends and drive strategic enhancements in service delivery.
Education
Bachelor of Arts - Human Services
Colorado Mountain College
Glenwood Springs, COSkills
- Clinical leadership
- Patient safety
- Medical education
- Operational efficiency
- Healthcare management
- Quality improvement
- Emergency preparedness
- Staff development
- Credentialing oversight
- Accreditation standards
- Medical staff relations
- Telemedicine implementation
- Service line growth
- Physician recruitment
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Affiliations
NAMSS
Certification
CPMSM, CPCS
Timeline
Director of Medical Services
Valley View Hospital
12.2012 - 06.2025
Supervisor of Support Team
DWC CPAs and Advisors
10.2005 - 10.2012
Bachelor of Arts - Human Services
Colorado Mountain College