Kim Doyle
Arcadia,CA
Summary
Hard working initiative-taking individual with strong organizational skills as well as experience in all types of hospitality environments. Ready to be part of your team and achieve company goals.
Overview
7
7
years of professional experience
Work History
Server
Fleming's Prime Steakhouse & Wine Bar
Pasadena, CA
11.2020 - 10.2021
- Cultivated warm relationships with returning guests
- In charge of taking phone orders and being attentive in double-checking to prevent errors
- Ensuring absolute satisfaction by providing high quality service in representing company brand
- Cashing out financials at end of night. Checking for overages/comps and organizing receipts into each corresponding third party payment(s)
- In charge of delivering orders curbside as well as handling of cash/credit transactions
Server
The Cheesecake Factory
Arcadia, CA
08.2015 - 10.2019
- Anticipated and fulfilled guest needs to ensure positive dining experience
- Tour-guided guests whenever feeling overwhelmed by sizeable menu options
- Upholding company values, with emphasis during high volume holidays
Server
Sugarfish Sushi
Los Angeles, CA
09.2013 - 04.2015
- Orchestrating quality service in team-driven environment
- Greeting each guest warmly and taking down names for reservations/call-back numbers
- Being proactive about checking in to ensure positive guest experience
Education
Associate of Arts -
Citrus College
Glendora, CASkills
- Implemented new ideas for more seamless training methods on more than one occasion
- Experienced with all types of hospitality environments
- Consistently striving to provide that “above and beyond” experience every guest remembers
- Able to handle high volume while delivering a high level of guest service
- Exceptional communication skills; Fluent in Khmer, and proficient in Spanish
- Knowledge in use of third party food delivery services/tablets (ie DoorDash, UberEats, Grubhub, PostMates, as well as Fleming’s online ordering)
Timeline
Server
Fleming's Prime Steakhouse & Wine Bar
11.2020 - 10.2021
Server
The Cheesecake Factory
08.2015 - 10.2019
Server
Sugarfish Sushi
09.2013 - 04.2015
Associate of Arts -
Citrus College
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