Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Ducote

Salt Lake City,UT

Summary

Dynamic professional with extensive experience at Switchpoint, excelling in relationship building and case management. Proven ability to empower clients through comprehensive support plans and crisis intervention. Skilled in maintaining confidentiality and fostering teamwork, resulting in improved client outcomes and a positive work environment. Committed to enhancing service delivery and community outreach.

Overview

19
19
years of professional experience

Work History

Intake Coordinator/Assistant Director

Switchpoint
11.2024 - Current
  • Familiarize new guests to our facility in a welcoming manner by providing a thorough tour and detailed explanation of our guidelines.
  • Build relationships with referring partners to ensure a smooth transition for incoming guests.
  • Establish and maintain a rapport with guests through empathetic listening, through a trauma informed lens, and in accordance with Switchpoint values and culture.
  • Assist Site Director with day to day operations
  • Oversee staff's daily tasks and provide support to all teams as needed.
  • Contribute to a positive work environment through effective teamwork and open communication among colleagues.
  • Conduct initial assessments of residents needs and eligibility for various programs or services offered by the organization.
  • Ensure regulatory compliance by maintaining up-to-date records and documentation.
  • Assist in training new staff on intake protocols, elevating overall quality of resident reception and care.
  • Organize community outreach programs to raise awareness about available services, expanding client base.

Behavioral Aide/Job Coach

SLC School District
09.2023 - 11.2024
  • Provided one-on-one support for students struggling with emotional or behavioral issues during class time and school activities.
  • Maintained accurate records of student progress and interventions, ensuring data-driven decision making for support strategies.
  • Conducted functional behavioral assessments to identify triggers and patterns of behavior.
  • Collaborated with multidisciplinary teams to develop comprehensive treatment plans for students with behavioral challenges.
  • Served as a role model for students by demonstrating appropriate social and emotional skills during interactions.
  • Implemented crisis prevention techniques to de-escalate challenging situations, maintaining safety for all involved parties.
  • Reduced incidents of disruptive behavior by establishing clear expectations and consequences for students.
  • Supported the development of self-advocacy skills in students by providing guidance on expressing needs appropriately.

Case Manager/Resident Support Staff Member

Switchpoint CRC
11.2020 - 10.2022
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Coordinated essential services for clients, resulting in improved overall well-being.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.

Job Coach/Special Needs School Bus Driver

Washington County School District
09.2008 - 05.2014


  • This program and my duties mirror that of the SCORE program in the SLC School District. The only addition to my job description is that of Special Needs Bus Driver. I drove the Post High School Bus for three of the six years I worked for the program.

Special Needs Teacher's Aide

Nebo School District
09.2006 - 05.2008
  • Maintained positive attitude and affirmatively communicated with each student.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Interacted physically and verbally with students throughout each day.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Oversaw class of students in absence of instructor.
  • Supported teacher in development of individual learning strategies.
  • Established professional relationships with parents and other teachers to increase rapport and support.
  • Developed tailor-fit lesson plans to cater to individual needs of each student.
  • Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.

Education

No Degree - General Studies

Southern Utah University
Cedar City, UT

Skills

  • Confidentiality
  • Cross-cultural sensitivity
  • Customer service
  • Relationship building
  • Team leadership
  • Motivational leadership
  • Handling complaints
  • Staff management
  • Employee supervision
  • Coaching and mentoring

Timeline

Intake Coordinator/Assistant Director

Switchpoint
11.2024 - Current

Behavioral Aide/Job Coach

SLC School District
09.2023 - 11.2024

Case Manager/Resident Support Staff Member

Switchpoint CRC
11.2020 - 10.2022

Job Coach/Special Needs School Bus Driver

Washington County School District
09.2008 - 05.2014

Special Needs Teacher's Aide

Nebo School District
09.2006 - 05.2008

No Degree - General Studies

Southern Utah University

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