Kim Dudley
Flint,MI
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Excellent customer service and conflict management skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager/Janitorial Cleaner
MI Commercial Facilities Maintenance
Flint, Michigan
03.2020 - 04.2021
- Managed a team of 5 employees to obtain work accounts proficiently & effectively as requested
- Accomplished multiple tasks within established timeframes
- Onboarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Developed and maintained relationships with customers and suppliers through account development
- Delivered feedback to decision-makers regarding employee performance and training needs
- Maximized performance by monitoring daily activities and mentoring team members
- Maintained professional, organized and safe environment for employees and patrons
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
Customer & Administrative Specialist
Crim Fitness Foundation, Inc.
Flint, Michigan
05.2012 - 12.2020
- Knowledge of administrative and clerical procedures
- Knowledge of computers and relevant software applications
- Knowledge of customer service principles and practices
- Keyboard skills; high degree of accuracy
- Data Entry, 55 wpm
- Scheduling, answering incoming calls and directs callers to correct departments
- Answered customer telephone calls promptly to avoid on-hold wait times
- Greets and directs all visitors, vendors, clients, and customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Assisting with special administrative projects as well as provides supports for all departments as needed
- Responsible for ordering and maintaining office supplies for all departments
- Volunteered for office & departmental internal & external events
- Working with accounting department in billing and processing of customer transactions
- Balancing of cash registers and credit card transactions daily
- Attending to visitors and managing inquiries providing professional, high-quality customer service
- Offered assistance to customers, paying attention to special needs or wants
- Gathered financial information & prepared documents
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Worked closely with shift director to solve problems and handle customer concerns
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Collected and authorized payments of guests.
- Operated cash register to record transactions accurately and efficiently
- Performed cash, card and check transactions to complete customer purchases
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Completed inventory counts and ordered merchandise
- Set up sales displays for events
- Provided primary customer support to internal and external customers
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Followed up with customers about resolved issues to maintain high standards of customer service
Janitorial Cleaner
MI Commercial Facilities Maintenance
Flint, Michigan
05.2014 - 04.2020
- Cleaned, stocked and sanitized restrooms and inspected to deliver guests immaculate, safe environments that reflected well on employer
- Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members
- Served in various office, cafeteria and educational settings and gained transferable skills to clean environment to employers' full satisfaction
- Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment
- Delivered quality customer service to address urgent needs and cleaning requests
- Performed wide range of manual and machine cleaning to achieve sparkling floors and surfaces throughout companies & corporations
- Emptied trashcans and transported waste to collection areas
- Handled equipment, chemicals and materials properly and with caution
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs
- Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Swept hard surface floors using broom or push broom dust mop.
- Sanitized break area kitchen counters, tables and sinks.
- Dusted surfaces, ledges, fixtures and furniture.
- Cleaned and sanitized drinking fountains.
- Wiped light switches, switch plates, door knobs, door frames and door jambs.
- Hand-cleaned telephones, door knobs, and remote controls.
- Polished stainless steel fixtures and furniture details.
- Assembled basic furniture and supplies for offices and other multi-use rooms.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Checked in and stocked inventory throughout facility.
- Ordered new cleaning supplies for upcoming jobs
Line worker
Kelly Services/TRW Automotive U.S. LLC Plant
Fenton, Michigan
08.2015 - 11.2015
- Assembling anti-skid braking systems for major automotive companies
- Inspected final products to assess compliance with quality standards and established tolerances.
- Assisted quality assurance by inspecting items and removing defective parts.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Calibrated equipment to maintain optimal performance.
- Inspected and tested components, assemblies and power tools for proper functionality.
- Inspected final products to assess compliance with quality standards and established tolerances
- Calibrated equipment to maintain optimal performance
- Assisted quality assurance by inspecting items and removing defective parts
- Inspected products and machines to maintain quality and efficiency
Sciences Division/Administrative Assistant
Kelly Services/Mott Community College
Flint, Michigan
10.2009 - 07.2011
- Payroll-distribute payroll slips annually, complete payroll distribution sheet, distribute emails and paychecks bi-weekly to faculty, obtain “Special Request Forms” and timesheets each payroll period, process forms to various rates of pay, prepare documents for Dean’s review, stock all payroll forms
- Grades/Clinical Evaluation Forms-notify Dean/faculty of due dates for grades and clinical evaluation forms via emails and postings, process grade change forms in timely manner, notify Dean/faculty of missing grades and print semester grade reports for archives
- Purchasing-generate all division purchase orders and reports (SPO, LPO, & PO) for all supplies, process petty cash and supplies needed from bookstore, dental & nursing AVT orders, budget transfers, assist Dean in monitoring divisional expenses against budget accounts, and various duties
- Travel Forms-process travel & mileage forms for payment, process request for Voc-Ed & Professional Development funds and work closely with offices.
- Transcribed and composed letters, memos and reports.
Admin Assistant to VP/Regional Tech Center
Kelly Services/Mott Community College
Flint, Michigan
02.2009 - 07.2009
- Data entry of memos, departmental letters, and reports for faculty and staff members of the Technology
- Inventory of automotive parts purchased in automotive department for spreadsheet data
- Providing various administrative assistant duties for Coordinator of Technology Division Department
- Composed recordings of employee hours from Perkins and other governmental program listings provided onto educational Timesheet Log
- Composed and distribute inter-departmental memorandums (e-mail, fax, documentary and voice) ensuring timely delivery and receipt of important information while maintaining confidentiality,
- Provided executive level administrative support to Vice President of Academic Affairs and ten direct reports with demonstrated ability to improvise, improve process, procedures, and meet demanding deadlines
- Coordinated with various staff for operational support activities of unit; serve as liaison between departments and operating units in resolution of day-to-day administrative and operational problems
- Composed and distribute inter-departmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information while maintaining confidentiality
- Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which also include travel and lodging arrangements
- Trained and lead student employees and lower graded staff, as and when required
- Assisted in coordination of class of 2009 graduation process and events ensuring policies and procedures were followed
- Liaison between all impacted departments to ensure proper communications and reporting practices
- Planned and coordinated corporate luncheons and develop presentations for related meetings
Education
Associate of Applied Science - Medical Transcription
Baker College
2005
Skills
- SKILLS & TRAINING
- Leadership Skills
- Office Administration
- Microsoft Office Suite
- Decision-making abilities and high level of confidentiality
- Interpersonal Skills
- Customer & Quality Service
- Strong Organizational Skills & work ethic
- Office Equipment Operations
- Multitasking and Time Management
- Excellent Communication
- Scheduling
- Meticulous Attention to Details
- Planning and Coordination
Certification
- CNP - Certified Notary Public, Michigan
- CPR/AED - Standard (Adult/Child/Infant) Certification by the National Health & Safety Association on 5/6/22 - 5/6/24
PROFESSIONAL REFERENCES
Ms. Shonda Jack
Co-Owner, Self Care Company
Manager, Metro PCS by T-Mobile
(810) 819-5650
Ms. Denise Yarbrough
Manager, Flint Community Education Initiative
Crim Fitness Foundation, Inc.
(810) 293-7212
Ms. Vina Cheatham
Data Entry Clerk
Michigan Cross Docks
(810) 449-9693
Timeline
Manager/Janitorial Cleaner
MI Commercial Facilities Maintenance
03.2020 - 04.2021
Line worker
Kelly Services/TRW Automotive U.S. LLC Plant
08.2015 - 11.2015
Janitorial Cleaner
MI Commercial Facilities Maintenance
05.2014 - 04.2020
Customer & Administrative Specialist
Crim Fitness Foundation, Inc.
05.2012 - 12.2020
Sciences Division/Administrative Assistant
Kelly Services/Mott Community College
10.2009 - 07.2011
Admin Assistant to VP/Regional Tech Center
Kelly Services/Mott Community College
02.2009 - 07.2009
Associate of Applied Science - Medical Transcription
Baker College
- CNP - Certified Notary Public, Michigan
- CPR/AED - Standard (Adult/Child/Infant) Certification by the National Health & Safety Association on 5/6/22 - 5/6/24
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