Kim Dukes-Henderson
Lakeland,FL
Summary
Highly-motivated, committed, hard working employee, with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Able to work singularly, or as a team-oriented collaborator with reliability and focus.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Home Maker
Henderson and Archie Family
Lakeland, FL
10.2011 - Current
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Promoted high people satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of people promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded satisfaction by finding creative solutions to problems.
- Maintained schedule of class assignments to meet deadlines.
Registered Medical Assistant
Saint Barnabas Medical Center
Livingston, NJ
07.2010 - 10.2011
- Maintained clinical records according to HIPAA regulations.
- Adhered to HIPAA regulations while handling confidential patient information.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Organized charts, documents and supplies to maintain team productivity.
- Incorporated outside records into charts and EHR.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Handled general office duties to support administrative staff during peak hours.
Home Support Worker
Henderson Family Home
Newark, NJ
12.2006 - 07.2010
- Performed housekeeping duties, including laundry, vacuuming and dusting.
- Provided emotional support through active listening, empathy and compassion.
- Maintained clean and well-organized environment for others happiness and safety.
- Assisted with personal hygiene tasks such as toileting, showering and bathing, shaving and oral hygiene.
- Conducted regular safety checks of the home environment for hazards like slippery floors or broken furniture.
- Provided transportation assistance for medical appointments and social engagements.
- Prepared high-quality nutritious meals for people to promote better overall health and improve eating habits.
- Accompanied people to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Medical Assistant
Goryeb Children’s Hospital
Morristown, NJ
05.2005 - 11.2006
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Inspected equipment to ensure proper working order prior to use on patients.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Changed dressings on wounds to prevent infection and check for healing.
- Handled general office duties to support administrative staff during peak hours.
- Assisted back office patient processes to reduce office wait times.
Cargo Agent
United Airlines
Newark, NJ
01.1998 - 08.2003
- Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
- Provided customer service in accordance with company policies and procedures.
- Assisted customers with cargo handling, loading, and unloading activities.
- Coordinated the movement of goods between terminals and ensured efficient delivery of cargo items.
- Created labels that accurately identified packages by content type, origin and destination locations .
- Inspected cargo to ensure compliance with safety regulations prior to loading or unloading.
- Organized freight according to destination requirements and established timelines for deliveries.
- Ensured accurate data entry into computer systems related to cargo tracking information.
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
- Worked closely with customs officials in order to facilitate clearance of international shipments.
- Updated inventory control logs with shipment data such as date received, shipped, quantity received, shipped .
- Installed protective bracing, padding, and strapping to prevent shifting and damage to items during transport.
- Adhered to all safety regulations pertaining to the handling of hazardous materials.
- Retrieved stored items and traced lost shipments, when necessary.
- Performed maintenance checks on vehicles used for transporting cargo.
- Investigated discrepancies between actual cargo received and shipped versus expected amounts.
- Conducted inventories and updated database to reflect accurate cargo information.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
Food Service Worker
Marriott Host Newark Airport
Newark, NJ
04.1992 - 06.1997
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Greeted customers upon arrival in the dining area.
- Maintained professional demeanor during interactions with customers and co-workers.
- Acquired new skills to support team and further accommodate customer needs.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Ensured that all foods were prepared according to health department regulations.
- Received food orders from individuals and explained offerings.
- Assisted in the preparation of food items according to recipes and instructions.
- Followed established cash handling procedures when collecting payment from customers.
- Organized take-out orders for customers who requested them.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Operated dishwashing machines safely and efficiently.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Utilized point-of-sale systems for taking orders from customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Packaged and bagged cooked food and prepared items.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Made meals in accordance with company standards and requirements.
- Prepared workstations with ingredients and tools to increase efficiency.
- Rotated inventory to reduce waste and optimize freshness.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Education
Registered Medical Assistant - Medical Assisting/Phlebotomy/EKG
Lincoln Technical Institute - Edison
Iselin, NJ04-2003
High School Diploma -
West Side School
Newark, NJ06-1994
Skills
- Flexible and Adaptable
- Dependable and Responsible
- Analytical Thinking
- Organizational Skills
- Excellent Communication
- Clerical Support
- Supervision and Leadership
- Troubleshooting
Accomplishments
Newark Board of Education Parent Volunteer of the month
Newark Board of Education Parent Volunteer of the year
Newark Board of Education Certificate of Appreciation
Certificate of Appreciation from Alexander Street School
Work Hard Fly Right on time approval rating
Certification
Registered Medical Assistant
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Home Maker
Henderson and Archie Family
10.2011 - Current
Registered Medical Assistant
Saint Barnabas Medical Center
07.2010 - 10.2011
Home Support Worker
Henderson Family Home
12.2006 - 07.2010
Medical Assistant
Goryeb Children’s Hospital
05.2005 - 11.2006
Cargo Agent
United Airlines
01.1998 - 08.2003
Food Service Worker
Marriott Host Newark Airport
04.1992 - 06.1997
Registered Medical Assistant - Medical Assisting/Phlebotomy/EKG
Lincoln Technical Institute - Edison
High School Diploma -
West Side School
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