Kim Duncan
Far Rockaway
Summary
Dedicated and service-oriented professional poised to excel in customer support and service roles. Extensive experience in managing customer interactions and efficiently resolving issues ensures a positive experience for clients. Strong emphasis on team collaboration and adaptability, complemented by essential skills in communication and problem-solving. Committed to delivering exceptional service while fostering lasting relationships with customers.
Overview
5
5
years of professional experience
Work History
Service Specialist
Ecolab
03.2025 - Current
- Conducted thorough inspections of residential and commercial properties to identify pest activity and determine appropriate treatment plans.
- Applied pest control treatments safely and effectively, following all company procedures and local regulations.
- Provided customers with education on pest prevention, sanitation, and long-term control solutions.
- Maintained accurate service records, treatment reports, and chemical usage logs.
- Delivered professional, courteous service while building strong customer relationships.
- Managed 50+ residential and commercial accounts, maintaining a high level of customer satisfaction and repeat service.
Office supervisor
Alliance Ground international
06.2021 - 03.2025
- Import/Export Supervisor / D.G Quality Specialist June 2022 – Present
- Monitor and coordinate the progress of each shipment daily to ensure that all shipments are shipped out in an appropriate and timely manner.
- Serves as the escalation contact for customer's Import/Export shipments; responsible for the financial aspects and results; sets, communicates, and drives KPIs to ensure customer satisfaction
- In addition to arranging the freight and customs releases
- Review and manage month end reports, review P/L, open Accounts Payables Accounts
- Receivables; escalates carrier performance issues when required by the Inbound/Outbound
- Department in addition to writing reports, business correspondence, and procedure manuals.
- Oversees and performs supervisory tasks to direct legal requirements and operational restrictions
- Governing the preparation and processing of dangerous cargo end to end from inbound/outbound.
- SKILLS
- Exceptional communication (verbal & written) and computer skills (Microsoft Excel, Word, PowerPoint, & Outlook)
- Proficient knowledge of Cargo Spot, SmartKargo and Cargo Wise system.
- Familiarity with regulations and security mandates from the following agencies; Transportation Safety Administration, Federal Aviation Administration, Local Airport Authority and U.S. Customs & Border Patrol
- Ability to work effectively in a time constrained environment and meet strictly enforced daily deadlines
- Strong ability to develop, coach, train, and mentor staff to exceptional success.
Education
High school diploma - Accounting And Finance
Metropolitan High
BARBADOS06-2015
Associate degree - Business association
Plaza College
QUEENS06-2025
Skills
- Leadership and Team management
- Organizations skills
- Communication skills Problem solving and decision-making
- Administrative proficiency
- Customer Service Orientation
- Adaptability and Initiative
- Technical knowledge
- Microsoft Excel
- Data entry
- Documentation
- Scheduling
- Staff training
Timeline
Service Specialist
Ecolab
03.2025 - Current
Office supervisor
Alliance Ground international
06.2021 - 03.2025
High school diploma - Accounting And Finance
Metropolitan High
Associate degree - Business association
Plaza College