Kimberly Dunlap
Mountlake Terrace,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a compassionate Patient Services Coordinator equipped with top-notch administrative, billing and customer service skills. Manages appointments and scheduling with organized approach. Proficient in coordinating insurance authorizations and maintaining medical records. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. I am a dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. I am a flexible hard worker ready to learn and contribute to team success.
Overview
20
20
years of professional experience
Work History
Patient Service Coordinator
Providence Health & Services
Seattle, WA
08.2004 - Current
- Greeted patients and visitors in a friendly and professional manner.
- Ensured medical records were accurately updated with patient information.
- Assisted with scheduling appointments for patients.
- Coordinated insurance authorization for procedures and tests.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Answered questions from patients regarding their accounts and billing inquiries.
- Performed data entry into electronic health record system.
- Maintained accurate documentation of patient visits and follow-up care plans.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Reviewed patient charts prior to physician visit to ensure accuracy.
- Facilitated communication between clinical staff members to ensure continuity of care.
- Resolved customer service issues in a timely manner according to established policies.
- Ensured all patient forms were completed properly before submitting them for processing.
- Updated patient demographic information as needed in EHR system.
- Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
- Answered over 200 telephone calls per day to schedule appointments and answer patient questions.
- Applied HIPAA privacy and security regulations while handling patient information.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Explained various admission forms and policies, acquiring signatures for consent.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Optimized provider time and treatment room utilization with appropriate appointment scheduling.
- Collaborated with clinical and administrative staff to meet patient needs.
- Explained policies, procedures and services to patients.
Education
Bachelor of Science - Accounting
University of Phoenix
Tempe, AZ02-2009
Skills
- Strong Organization
- Appointment Scheduling
- Insurance Verification
- Patient Registration
- Patient Education
- HIPAA Compliance
- Problem-Solving
- Training Coordination
- Multitasking and Organization
- Scheduling Diagnostic Procedures
- Financial Procedures Adherence
- Customer Service
- Phone and Email Etiquette
- EMR Updating
- Call Screening
- Relationship Building
- Team Leadership
- Medical Terminology
- EMR
- System Updating
Timeline
Patient Service Coordinator
Providence Health & Services
08.2004 - Current
Bachelor of Science - Accounting
University of Phoenix
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