Summary
Overview
Work History
Education
Skills
Military Service
Timeline
Generic

Kim E. Bruce

Hephzibah,USA

Summary

Training expertise with over 15 years of experience in developing and implementing performance-enhancing training programs. Expertise in team leadership and instructional design, managing large-scale initiatives across various industries. Proven track record with measurable results. Strategic communications and brand positioning, enhancing organizational reputation. Skilled in simplifying complex concepts into effective learning experiences for diverse teams across multiple locations in the U.S. and internationally.

Overview

18
18
years of professional experience

Work History

Chief Communications Officer

Harmony Ridge
06.2025 - Current
  • Spearheaded strategic communications initiatives, elevating brand visibility and strengthening media relations to enhance organizational reputation.
  • Developed and executed targeted communication strategies that increased stakeholder engagement.
  • Directed crisis communication and reputation management efforts, ensuring consistent and transparent messaging across all channels

Personal Lines Learning Specialist / Trainer

Foundever
05.2021 - 06.2025
  • Designed and delivered state licensing preparation courses for new hires, incorporating interactive and technology-based learning.
  • Applied instructional design principles to create high-retention learning materials.
  • Conducted real-time assessments to adjust instruction and improve learner comprehension. Exam pass rates to 91.83%, exceeding industry averages by 20%+.

Lead Trainer – (Manager in Training)

Sutherland Global Services
01.2013 - 04.2021
  • Created and facilitated customized training materials for global corporate clients.
  • Certified trainers in virtual delivery, coaching techniques, and product knowledge.
  • Designed onboarding programs that improved pass rates and reduced time-to-proficiency.
  • Trained over 10,000 professionals, managed cross-cultural training teams in the U.S., Bogotá, Colombia, and Kingston, Jamaica.
  • Successfully designed and delivered training programs for industry leaders, including Xerox, ADP, AT&T, Airbnb, USAA Insurance, State Farm Insurance, Liberty Mutual Insurance, and Progressive Insurance

Project Manager / Training Manager

Toneee.com
01.2008 - 01.2013
  • Developed training manuals and guided the professional growth of employees.
  • Managed multiple training projects simultaneously, ensuring alignment with business needs.

Education

Travel Industry Training -

Wilma Boyd Travel School

Business Major -

Edison Technical Occupational Education Center

Liberal Arts -

University of Rochester

Skills

  • Instructional Design
  • Curriculum Development
  • Adult Learning Methodologies
  • Blended Learning
  • E-Learning Tools
  • Adobe Certified Trainer
  • Learning Needs Assessment
  • Gap Analysis
  • Certification Programs
  • Licensing Programs
  • Learning Metrics
  • ROI Analysis
  • Coaching
  • Mentorship for Trainers

Military Service

Army National Guard, Business Administration Specialist (75B), 01/01/84, 01/01/90, NY, NJ, IN

Timeline

Chief Communications Officer

Harmony Ridge
06.2025 - Current

Personal Lines Learning Specialist / Trainer

Foundever
05.2021 - 06.2025

Lead Trainer – (Manager in Training)

Sutherland Global Services
01.2013 - 04.2021

Project Manager / Training Manager

Toneee.com
01.2008 - 01.2013

Travel Industry Training -

Wilma Boyd Travel School

Business Major -

Edison Technical Occupational Education Center

Liberal Arts -

University of Rochester

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