Kim Eiler
Lebanon,PA
Summary
Dynamic Medical Appointment Scheduler and Records Management Coordinator with a proven track record at Lebanon Nursing and Rehab. Expert in electronic medical records and patient communication, enhancing scheduling efficiency and ensuring regulatory compliance. Recognized for exceptional problem-solving abilities and strong organizational skills, delivering high-quality patient care and support.
Overview
29
29
years of professional experience
Work History
Medical Appointment Scheduler
Lebanon Nursing and Rehab
Lebanon, PA
01.2005 - 03.2025
- Provided administrative support to medical staff, including document preparation and patient communication.
- Developed and maintained scheduling templates and guidelines to improve efficiency.
- Ensured compliance with HIPAA regulations related to patient privacy.
- Created and maintained patient records, including medical histories, reports and correspondence.
- Updated patient information in databases and adhered to confidentiality requirements.
- Communicated effectively with patients regarding appointment details, preparation instructions, and follow-up care.
- Adjusted appointments according to priority and tracked appointment durations.
- Assisted in resolving any customer service issues that arose during the appointment process.
- Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.
- Maintained a database of patient information, including contact details, medical history and appointment schedules.
- Followed up with patients and confirmed appointments.
- Scheduled and confirmed patient appointments and consultations.
- Advised patients on healthcare issues and scheduled appointments for general check-ups or specialist visits.
- Managed appointment cancellations and rescheduling, minimizing gaps in physicians' schedules.
- Coordinated appointments with customers and staff members according to availability.
- Answered phone inquiries from patients and directed them to appropriate personnel.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled follow-up appointments for long-term care plans or treatments prescribed by physicians.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Processed patient referrals to specialists, coordinating appointments and information transfer.
- Coordinated scheduling for multiple physicians across various specialties, balancing patient needs and doctor availability.
- Handled incoming calls and inquiries from patients, providing timely and accurate information.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered phone calls and took messages for staff members.
- Filed appointment documents and organized clerical supplies.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Organized paperwork related to patient care, such as lab results and radiology reports.
- Facilitated emergency appointment requests, prioritizing patient care needs.
- Assisted patients with canceling and rescheduling appointments.
- Entered new patient data into an electronic health record system.
- Scheduled patient appointments efficiently, ensuring optimal utilization of medical staff time.
Medical Records Management Coordinator LPN
Lebanon Nursing and Rehab
Lebanon, PA
01.1996 - 03.2025
- Completed documents and work requests according to company standards.
- Set up, optimized and enforced consistent document management policies.
- Prepared detailed inventories of archived material upon request.
- Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
- Monitored activities to assess compliance with records policies and document management regulations.
- Provided technical support to personnel in need of assistance with accessing or updating digital archives.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Verified accuracy and integrity of supplied data against established standards.
- Uploaded documents to control sites, tracked transmittals and coordinated revisions.
- Destroyed obsolete and outdated records using company-mandated procedures.
- Responded promptly to requests from clients seeking access to their personal records.
- Created procedures for the secure destruction of confidential documents.
- Identified and organized outdated or obsolete records for disposal according to established policies.
- Kept electronic content legal, secure and accessible for relevant internal and external parties.
- Filled out and stored transmittal logs for permanent records.
- Ensured compliance with federal, state, and local laws regarding the storage of sensitive information.
- Operated equipment and machinery according to safety guidelines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated with interdisciplinary team members such as doctors, nurses and social workers to ensure quality patient care was provided.
- Facilitated communication between patients, families, and healthcare professionals.
- Provided emotional support to patients and families during difficult times.
- Monitored infection control procedures to verify facility-wide health and safety.
- Administered medications and therapies in accordance with physicians orders.
- Ensured that all medications were administered accurately and on time as prescribed by the physician.
- Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.
- Administered medications orally, intravenously or intramuscularly depending on the prescription given by the doctor.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Delivered high-quality direct and indirect nursing care to patients.
- Took temperatures or blood pressures, dressed wounds and provided other basic patient care or treatments.
- Maintained accurate medical records of each patient's health condition.
- Answered patients' calls to determine how to assist.
- Observed strict confidentiality and safeguarded all patient-related information.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Observed patients for any changes in their condition or behaviour, reported findings to the supervisor or physician in charge.
- Worked with social workers, physical therapists and speech therapists to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health.
- Communicated with patients with compassion while keeping medical information private.
- Performed wound care including changing dressings, cleaning wounds, applying ointments and medications and providing other necessary treatments.
- Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
- Administered prescribed medications or started intravenous fluids, noting times and amounts on patients' charts.
- Measured and recorded patient height, weight and other vital signs.
- Collaborated with healthcare team to develop and implement patient care plans.
Education
LPN - LPN
Lebanon County Vo-tech
Lebanon PA08-1982
Skills
- Medical records management
- Electronic medical records
- Appointment scheduling
- Patient communication
- Regulatory compliance
- Database management
- Customer service
- Problem solving
- Data entry
- Appointment prioritization
- Confidentiality practices
- Patient confidentiality
- Strong organization
- Data entry proficiency
- Patient scheduling
- Schedule management
- Appointment coordination
- Prioritizing tasks
Timeline
Medical Appointment Scheduler
Lebanon Nursing and Rehab
01.2005 - 03.2025
Medical Records Management Coordinator LPN
Lebanon Nursing and Rehab
01.1996 - 03.2025
LPN - LPN
Lebanon County Vo-tech
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