Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Kim Elliott

Orem,UT

Summary

Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Creative Business Owner with exceptional background spent in Home Automation Audio Video Theater systems. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Motivated business professional bringing20+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Knowledgeable Installer offering 20 years of field experience focused on customer satisfaction. Offering strong mechanical and technical skills with excellent eye for detail. Well-versed in diagnosing and repairing issues with current systems and installing new systems.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Owner/installer

Control IT LLC
04.2013 - 03.2024
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.

Owner/Lead Installer

4Home Control LLC
01.2007 - 03.2013
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Managed day-to-day business operations.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Assisted in recruiting, hiring and training of team members.
  • Established foundational processes for business operations.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Education

No Degree - Solar Design And Installation

Salt Lake Community College
Salt Lake City, UT
11.2013

High School Diploma -

Mountain View High School
Orem, UT
05.1995

Skills

  • Special Promotions Planning
  • Human Resource Management
  • Inventory Control
  • Sales Tracking
  • Change Management
  • Driven and Determined
  • Sales Development
  • Performance Improvement
  • Decision-Making
  • Business Planning
  • Staff Scheduling
  • Recruitment
  • Training Management
  • Business Management
  • Employee Training
  • Vendor Relationship Management
  • Relationship Building
  • Administrative Oversight
  • Cost analysis and savings
  • Business Leadership
  • Customer Service
  • Assignment Delegation
  • Project estimating
  • Revenue Generation
  • Business Growth Initiatives
  • Purchasing and planning
  • Issue Resolution
  • Product branding
  • Operations Management
  • Small business operations
  • Bidding processes
  • Program Administration
  • Desktops, Laptops, and Mobile Devices

Certification

  • Certified Programmer, Vantage Lighting Control - Qlink to infusion.
  • Certified Programmer/Installer, Control4 Automation - Design, implementation, programming and customer training.
  • Certified Programmer in many other lighting control systems,

Timeline

Owner/installer

Control IT LLC
04.2013 - 03.2024

Owner/Lead Installer

4Home Control LLC
01.2007 - 03.2013

No Degree - Solar Design And Installation

Salt Lake Community College

High School Diploma -

Mountain View High School

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Kim Elliott