KIM ETHRIDGE
Arcadia,California
Summary
Top producer, effective sales professional with demonstrated history of success in Enterprise Payments. Over 10 years experience in merchant products and solutions with expert knowledge of the restaurant industry.
Overview
28
28
years of professional experience
Work History
Sr. VP, Merchant Consultant- Restaurant Specialist
Bank of America Merchant Services
10.2014 - Current
- Consistent Top Producer YoY – Consultative Sales Presentations of electronic payment solutions including restaurant hardware/software solutions and eCommerce. Strategic Planning. Risk Management. Develops and strengthens partner relationships, proactively identifies sales opportunities to build leads pipeline. Consistently exceeds sales and revenue goals, delivers client focus solutions advisory and superior client experience. Leveraged all internal partners (finance, risk, operations, statement team) to successfully negotiate complex sales agreements and deliver competitive pricing. Coach peers, team building and share best practices. Research and develop knowledge to gain expertise on software, gateway and security on merchant payment processing.
- Accomplishments
- 2023 Pinnacle Award Recipient
- 2020 – 2023 Team Leader | MVP | Consistently Achieved over 135% to Goal YoY
Small Business Consultant
Wells Fargo Merchant Services
05.2012 - 10.2014
- Developed and Executed Successful Client and Partner Relationships: Established new client relationships through strategic prospecting and bank partnerships. Maintained high percentage client retention through client follow ups and periodic business review. Proactive client servicing with industry product updates and solutions resulted in maximized cross sales revenue and increased portfolio. Strong project and time management skills, sense of urgency in problem solving, able to work independently and prioritize multiple tasks in a fast paced sales environment. Team player with flexible, winning, positive attitude and consistently achieved personal and team sales goals.
- Accomplishments
- Consistently Achieved Diamond Club on Quarterly Basis
- LA Metro Regional MVP—Q4 2013
- Consistently Exceed 135% sales quotas and Recognized for most increased BOB
- Consistently Achieved $2.6 Million plus Signed Volume MoM
Small Business Sales Consultant
Paychex, Inc., Glendale, CA
09.2006 - 05.2012
- Company Overview: National Provider of Payroll, Payroll Tax and Human Resource Solutions
- Generate sales revenue: Prospecting, telemarketing and cold-calling in assigned territory. Consultative sales presentations with C-level executives, key decision makers and board to analyze and identify areas for Paychex to provide valuable products and services solutions. Conduct lunch and learn CPE seminars for accountants and their staff members for continuing education credits. Manage all facets of the sales cycle in order to skillfully grow existing business and negotiate new business.
- Accomplishments
- Achieved Diamond Club 4 out of 5 years, consistently achieved over 100% of quota.
- FY- 07 - 09 91– 135 Units and increased monthly Revenue to $275,000 and Achieved Diamond Level II
- FY-11 257Units/$345,375.Revenue Achieved Level III Diamond Club & Conference
- Achieved Circle of Excellence in 2011 and voted Most Valuable Team Player in District by manager and peers.
Account Executive-Commercial Division
ADT Security Services Inc., Anaheim, CA
08.2001 - 09.2006
- Company Overview: A division of Tyco Fire & Security, the world’s leading electronic security services.
- Develop and manage 100% commission-based territory with over 2,000 active accounts.Time and Territory Management for optimum productivity and results.Business to business sales,marketing, business development, national account management.Consultative sales presentations through risk assessment, design system layouts, and cost-effective ROI. Trained and mentored new team members to acclimate quickly within their assigned territory.
- Accomplishments
- Achieved Diamond Club for 3 years and Presidents Club in 2005.
- Consistently met and exceededannual sales quotas4 out of 5 years.
- Achieved complete turnaround of stagnant territory resulting in 275% increased revenue-$400,000 annual sales 1st year.
Account Manager for Max Innovations Media
Max Group Inc., Atlanta GA
01.2000 - 02.2001
- Company Overview: Computer Hardware Distribution Company
- Generate new accounts and promote products through hunting, prospecting, telemarketing, networking and trade show participation. Sales presentations to small business owners, C-level decision makers, and resellers. Establish and maintain strong relationships with new vendors, resellers and VARs to generate a steady monthly sales revenue .impactful consultative sales to win competitive quotes. Train and educate business owners on product applications and services. Budget administration, P & L management and logistics administration.
- Accomplishments
- Opened 600+ new accounts in 12 months.
- Increased sales volume from $0 to $1,740,000.in first year.
- Maintained monthly average sales revenue of $145,000.
- Successfully hired and developed two internal sales people.
Division Manager for Atlanta Chips and Coolers- a division of Max Group Inc.
10.1998 - 01.2000
- Sales Management Activities included: P&L management, profitably managed inventory control of $1.5 million logistics of product shipments. Effectively train, motivate and supervise top sales team of 5 reps.
- Accomplishments
- Achieved increased profit margin by 39% after 6 months.
- Maintained and increased margin on high profit sales in an extremely volatile market.
Account Executivefor Atlanta Chips and Coolers
09.1997 - 10.1998
- Maintained business relationships, generated new accounts and reactivate inactive accounts in an inside sales environment.Frequently assist warehouse on large volume orders: pick, pack and ship products.
- Accomplishments
- Increased client base by 45%.
- Maintained 100% of existing accounts and brought on 150 + new accounts
Education
Citrus College
Glendora, CASkills
- Consultative Field Sales in Payment Processing
- Expert in restaurant POS & software, eCommerce, Digital Payments
- Strong Negotiation & Creative Problem Solving
- Ability to develop COI & Partner relationships quickly
- Client Experience Branding
- Account Management/Pipeline/ Referral/ Risk Management
- Strong Communication Skills-Written, Oral and Presentations
- Effective Team Leadership and Peer Coaching
- Adapt to Fast Paced Changing Payment Environments
- Able to utilize mobile technology to maximize productivity
Professional Development Courses
- Bank of America Restaurant Solutions
- Fiserv Payment Platforms
- VAR
- Rapid RMS and Softpoint Software
- Paychex University Courses-Payroll Admin/Human Resources/ EE Benefits, 401k Admin, CPA Tax Credit Seminars
References
References Upon Request
Timeline
Sr. VP, Merchant Consultant- Restaurant Specialist
Bank of America Merchant Services
10.2014 - Current
Small Business Consultant
Wells Fargo Merchant Services
05.2012 - 10.2014
Small Business Sales Consultant
Paychex, Inc., Glendale, CA
09.2006 - 05.2012
Account Executive-Commercial Division
ADT Security Services Inc., Anaheim, CA
08.2001 - 09.2006
Account Manager for Max Innovations Media
Max Group Inc., Atlanta GA
01.2000 - 02.2001
Division Manager for Atlanta Chips and Coolers- a division of Max Group Inc.
10.1998 - 01.2000
Account Executivefor Atlanta Chips and Coolers
09.1997 - 10.1998
Citrus College
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