Kim Ferguson
Layton,UT
Summary
Tax Examiner with 3 years of experience, using all tools accessible to me to do my jobs efficiently and accurately.
Medical Assistant with 10 yrs of experience in a multi-Physician Pediatric/Family Practice Medical Office.
Overview
22
22
years of professional experience
Work History
Tax Examiner
IRS
03.2019 - 01.2024
- Ensured timely processing of returns through efficient workload management and attention to detail.
- Communicated with taxpayers in writing and by telephone.
- Collaborated with team members to enhance overall efficiency and effectiveness within the department.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
Customer Service Representative
Lincare
10.2016 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical Assistant
Revere Healthcare
06.2015 - 09.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
Alpine Pediatrics
01.2013 - 10.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
Wee Care Pediatrics
10.2012 - 11.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
Granger Medical Clinic
09.2001 - 10.2012
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
GED -
Hillcrest High
Midvale, UT04-2001
Skills
- Recordkeeping and documentation
- Deduction legitimacy
- Payment plan processing
- Basic accounting principles
- Oral communication
- Account discrepancies
Timeline
Tax Examiner
IRS
03.2019 - 01.2024
Customer Service Representative
Lincare
10.2016 - 11.2018
Medical Assistant
Revere Healthcare
06.2015 - 09.2017
Medical Assistant
Alpine Pediatrics
01.2013 - 10.2014
Medical Assistant
Wee Care Pediatrics
10.2012 - 11.2013
Medical Assistant
Granger Medical Clinic
09.2001 - 10.2012
GED -
Hillcrest High