Kimberly Finley
Mesa,AZ
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Home Equity Sales Manager position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Sr Mortgage Loan Officer
Arizona Financial Credit Union
08.2018 - Current
- Worked with underwriters to fix application problems and resolve issues.
- Processed loan applications and monitored progress from start to finish.
- Collaborated with underwriters, processors, and closers to ensure a seamless loan process for clients.
- Worked closely with processors to resolve any issues that arose during application review or underwriting stage, minimizing delays in closing timescales.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Developed and maintained relationships with customers, lenders and other third parties.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Educated clients on various loan products available to them, ensuring they made informed decisions regarding their financing options.
- Assisted clients throughout the entire mortgage process, from initial application to closing, ensuring a positive customer experience.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Negotiated loan terms and conditions with customers to secure best deal.
Sr Mortgage Loan Officer
State Farm Bank
12.2009 - 06.2018
- Worked with underwriters to fix application problems and resolve issues.
- Processed loan applications and monitored progress from start to finish.
- Collaborated with underwriters, processors, and closers to ensure a seamless loan process for clients.
- Worked closely with processors to resolve any issues that arose during application review or underwriting stage, minimizing delays in closing timescales.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Developed and maintained relationships with customers, lenders and other third parties.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Educated clients on various loan products available to them, ensuring they made informed decisions regarding their financing options.
- Assisted clients throughout the entire mortgage process, from initial application to closing, ensuring a positive customer experience.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Negotiated loan terms and conditions with customers to secure best deal.
- Consistently met or exceeded sales targets by establishing a strong professional network within the local community.
- Participated in industry events to stay current on trends and changes within the mortgage lending landscape.
Residential Loan Officer
Wells Fargo Home Mortgage
01.2010 - 03.2012
- Negotiated loan terms and conditions with customers to secure best deal.
- Developed comprehensive knowledge of federal, state, and local regulations governing residential mortgage lending to ensure full compliance in all transactions.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Expedited the loan application process for improved customer satisfaction through effective communication and organization.
- Implemented proactive follow-up procedures with past clients to foster long-term relationships and encourage repeat business or referrals.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Maintained a high level of expertise in residential lending programs, allowing for customized solutions based on individual client needs.
Skills
- Debt-to-Income Ratio Calculation
- Loan Feasibility Assessment
- Sales Development
- Credit File Updating
- Marketing expertise
- Process Improvement
- Application Review
- Client Counseling
- Conventional Loan Knowledge
- Attention to Detail
- FHA and VA Loan Expertise
- Decision-Making
- Customer Service
Timeline
Sr Mortgage Loan Officer
Arizona Financial Credit Union
08.2018 - Current
Residential Loan Officer
Wells Fargo Home Mortgage
01.2010 - 03.2012
Sr Mortgage Loan Officer
State Farm Bank
12.2009 - 06.2018
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