Kim Flesch

• Brand templated/create/post tech-related postings on various social media platforms

• Set up relationships with Chambers of Commerce towards creating beneficial connections related to business development

• List building/cleaning

• Maintain website copy

• Maintain search engine presence

• Brand templated/create direct mail campaigns

• Monitor social media for response

• Answer all inbound calls

• Prepare monthly billing reports for SimpInc clients

• Attend training on weekly basis

• Maintain CRM (KEAP)

• Set appointments for owner

• Trained in marketing by Technology Marketing Toolkit

• Outbound sales calls

• Answer all inbound calls
• Resolve tier 1 support issues
• Create and maintain ticketing on each issue
• Respond to users within 30 minutes
• Experience with: resolving Outlook/Office 365/proprietary software/hardware/ordering new hardware & peripherals/printer issues/mobile devices/multifactor authorization/software updates/performance issues/vendor liaison
• Write/correct/maintain documentation
• Install VoIP systems, from start to phone installation
• Prepare monthly billing reports for SimpInc clients
• Attend training on weekly basis
• Experience with Datto/Autotask/IT Glue/Office 365/Phone.com/Invarosoft/Webroot/Threatlocker
• Consistent training in cybersecurity – Bullphish/PII Protect
• Certified in CompTIA Fundamentals.

• Developed careful and creative program suitable for preschool children of all needs
• Lead teacher in room that is generally for children with behavioral issues/autism, who need smaller classes and extra attention
• Applied principles of child-directed learning, supporting them in discovery of their world
• Employed variety of educational techniques (storytelling, educational play, media etc.) to teach children
• Observe each child to help them improve their social competencies and build self-esteem
• Encourage children to interact with each other and resolve occasional arguments by reflection and modeling
• Guide children to develop their artistic and practical capabilities through introduction to shapes, numbers or colors, crafts etc
• Organize nap and snack hours and supervise children to ensure they are safe at all times
• Track children’s progress and report to parents
• Communicate with parents regularly to understand children’s background and psyche
• Collaborate with other educators
• Maintained clean, tidy, and safe classroom consistent with current COVID health and safety standards
• Created Social Stories for students who needed them, and shared with others to reinforce desired responses.

• Provide daily phone and guest support, greeting and directing guests as needed
• Administrative assistant to Executive Director, as well as management team
• Knowledge of Microsoft Office
• Responsibilities include daily updates of patient roster, forwarding of mail, mass mailings, organization of patient records, copying, faxing, upkeep of office machines, creation of reporting documentation for all departments, ordering of supplies, communications between departments throughout facility, resident and family communication and resident assistance
• Experience with fast-paced environment, with all levels of customer experience

• Answering inbound sales calls for Deluxes' Bags & Bows division
• Dealt mainly with business owners looking to restock their decorative and packaging supplies.

• Worked with preschool to pre-K children of varying levels of need
• Assisted Lead teacher in planning curriculum
• Concentration on Social Thinking curriculum
• Paraprofessional
• Worked as a special needs paraprofessional in Academic Center and in classes with assigned students
• Helped students with their school work in Academic Center, and supported them in classes
• Worked with students of various diagnoses, applying Social Thinking strategies.

• Assisted in day-to-day people management including staffing, scheduling, counseling and motivation of employees, provided in-store marketing, helped develop business strategies and relationships with distributors to increase revenues, inventory management, including supply chain, recording receiving of inventory, and training of employees at other store locations.

• Substituted for teachers for all elementary grades, covered for paraprofessionals for general and special education, music class and art class
• Worked with many different teaching styles and learned various grade-level curriculums
• Preferred substitute of the Integrated Pre-school.

• Served multiple roles, including management of staff, marketing and advertising for the business, developed business strategies and relationships to increase revenues, day-to-day operations, inventory management and IT.

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Supported student physical, mental, and social development using classroom games and activities.
• Worked with teachers to design lesson plans and coordinate activities for classes.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.

• Served initial roles in Customer Service and Database Operations, then became a Team Manager in 1998
• Responsible for independently managing a staff that provided 24/7 technical support of the MFS Portfolio Management System
• Interfaced daily with MFS portfolio managers, providing data necessary for trading and portfolio management decisions.

• Served initial roles in Customer Service and Agent Relations, then became Product Specialist for the Universal Life Insurance Product in 1986.