Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Fonder

Sioux Falls,SD

Summary

Dynamic professional with a proven track record at Hy-Vee and Wells Fargo, excelling in roles requiring meticulous attention to detail and strong communication skills. Expert in customer service, significantly improved cash flow management and customer satisfaction. Committed to continuous learning and quality assurance, enhancing company standards and operational efficiency.

Overview

26
26
years of professional experience

Work History

Accounting Assistant

Hy-Vee
11.2024 - Current
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
  • Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
  • Contributed to cash flow management, monitoring incoming and outgoing transactions.

Customer Service Lead

Hy-Vee
05.2019 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained staff on operating procedures and company services.

Quality Assurance Analyst

Wells Fargo
09.2000 - 07.2024
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
  • Reviewed underwriters' work to ensure compliance with company standards.
  • Evaluated underwriters' performance to maintain high-quality standards in underwriting processes.
  • Conducted thorough quality checks to identify and resolve defects.

Manager

Fonder Properties
05.1999 - 12.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

High School Diploma -

Washington High School
Sioux Falls, SD
05-1996

Skills

  • Customer service
  • Bank reconciliation
  • Microsoft Excel
  • Journal entries
  • Strong communication skills
  • Data entry
  • Attention to detail
  • Continuous learning attitude
  • Telephone etiquette
  • Quality assurance
  • Customer relations
  • Staff training

Timeline

Accounting Assistant

Hy-Vee
11.2024 - Current

Customer Service Lead

Hy-Vee
05.2019 - Current

Quality Assurance Analyst

Wells Fargo
09.2000 - 07.2024

Manager

Fonder Properties
05.1999 - 12.2019

High School Diploma -

Washington High School

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