Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Franciose

Honolulu,HI

Summary

Detail-oriented procurement and operations professional with over seven years of experience supporting interior designers through every stage of the purchasing process. Experienced managing procurement for custom residential projects and a retail showroom, including vendor communication, purchasing, order tracking, inventory coordination, logistics, and installation scheduling. Known for building strong vendor relationships, staying organized, and ensuring projects move smoothly from order placement to final delivery.

Overview

11
11
years of professional experience

Work History

Administration Manager/ Inventory Specialist/ Logistics Coordinator

Warehouse67
Germantown, TN
06.2018 - Current
  • Purchase inventory and services to meet the needs of a fast paced Interior Design/Home Furnishings company.
  • Navigate through numerous information systems/ programs to build, track and monitor orders.
  • Manage high volume warehouse inventory with intricate attention to detail and organizational skills to develop and smoothly coordinate incoming shipments, damage control, and supply chain logistics.
  • Developed and implemented training programs for staff on inventory control systems.
  • Develop and update spreadsheets to track, analyze, and report on performance of special orders and shop inventory.
  • Review orders for completeness, accuracy, and errors to minimize incorrect shipments/ maximize efficiency.
  • Cross-reference invoices and supplies for reporting accuracy.
  • Contribute to cost efficiency by determining and following logistics procedures.
  • Keep documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Evaluate incoming shipments for quality and process damage claims as required.
  • Process invoices and expenses using QuickBooks to facilitate on-time payment.
  • Maintain relationships with 50+ vendors, contractors, and professional services personnel to place and receive orders, direct activities and communicate with clients.
  • Customer service professional; answer multi-line phone system, route calls, deliver messages to staff, and greet visitors.
  • Keep strong communication with designers and clients on all open orders.
  • Streamlined administrative processes to enhance operational efficiency within warehouse management.
  • Maintain knowledge of new product offerings and changes for order provisioning processes.

Family Photographer

Self Employed
Remote
12.2015 - Current
  • Captured high-quality images for clients, ensuring alignment with their vision and branding.
  • Leveraged digital editing software to enhance images, ensuring consistency and professionalism across portfolios.
  • Established strong client relationships through effective communication and understanding of their photographic needs.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Developed and executed creative concepts for photo shoots, enhancing client satisfaction and engagement.
  • Managed all aspects of photography projects, including scheduling, logistics, and post-production editing.

Customer Service Representative

SimplrFlex
Remote
12.2021 - 09.2024
  • Assisted customers in a timely manner through emails and live chats from multiple businesses.
  • Kept a 100% accuracy rating as an online customer service representative.
  • Remained a 4.9+ star rating from customers.
  • Used customer service skills to keep customers updated on order status, order issues, order cancellations and more.

Customer Service Associate

Lowes
Bartlett, TN
02.2018 - 06.2018
  • Greeted customers, completed purchases, and helped to locate specific items.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Performed self-checkout systems and provided assistance to customers where required.
  • Performed cash, card and check transactions to complete customer purchases.
  • Processed customer refunds and exchanges according to established guidelines.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.

Education

High School Diploma -

Winter Springs High School
Winter Springs, FL
05.2008

Coastline Community College
Fountain Valley, CA

Skills

  • Organization
  • Attention to detail
  • Complex problem solving
  • Verbal and written communication
  • Payment processing
  • Supply chain coordination
  • Business process improvement
  • Customer service
  • Systems monitoring
  • Administrative support

Timeline

Customer Service Representative

SimplrFlex
12.2021 - 09.2024

Administration Manager/ Inventory Specialist/ Logistics Coordinator

Warehouse67
06.2018 - Current

Customer Service Associate

Lowes
02.2018 - 06.2018

Family Photographer

Self Employed
12.2015 - Current

High School Diploma -

Winter Springs High School

Coastline Community College

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