Patient Services Specialist
Vanderbilt Health Walk in Clinic
Spring Hill, TN
04302016 - Current
- Greeted and welcomed patients in a friendly manner.
- Scheduled patient appointments and procedures.
- Verified patient's insurance eligibility through web portals or phone calls to insurance companies.
- Provided assistance to patients with inquiries about their medical records, insurance coverage, and hospital services.
- Ensured that all HIPAA regulations were met when handling confidential patient information.
- Processed payments from patients for co-payments, deductibles, and other fees related to their healthcare services.
- Ordered supplies for the office such as forms, stationary, and medical equipment.
- Answered patient questions and fielded complaints to resolve issues.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Coordinated with doctors' offices on referrals for specialist visits or diagnostic testing.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Answered over [Number] telephone calls per day to schedule appointments and answer patient questions.
- Answered incoming calls from patients regarding billing issues, scheduling appointments, and other queries.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Provided guidance on best practices for customer service within the organization.
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
- Ran credit card batches and balanced deposits on daily basis.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Obtained proper authorization and identification to release confidential medical records.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Assisted in the registration of new patients by obtaining demographic information from them.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.