Kim Fritze

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

· ERP & Order Management:
AS400, I7, Sage, Ascent, Oro, PetSupplyLink, Enterworks

· Customer Support & Communication:
Freshdesk, Microsoft Outlook, Gmail, Microsoft Teams

· Data Analysis & Reporting:
Power BI, Microsoft Excel, Ascent, Azure

· Marketing & Content Platforms:
Promoboxx, Astro, Perenso, InDesign, Platoforms

· Collaboration & Productivity:
Microsoft Word, PowerPoint, SharePoint, Google Docs, Google Sheets, Monday.com

Proven ability to address client needs, build strong relationships, and deliver tailored support that fosters long-term loyalty.

Experienced in leading marketing initiatives from vendor coordination through to launch and performance analysis, ensuring successful campaign outcomes.

Expert in full-cycle order management—including drop ship and specialty channels—with a focus on accuracy, efficiency, and ERP system integration.

Advanced proficiency in Excel (including pivot tables, complex formulas, and data visualization), Ascent, and Power BI to extract insights and support strategic planning.

Skilled in partnering with cross-departmental teams—such as pricing, purchasing, vendor management, and operations—to align on objectives and drive business results.

Recognized for identifying operational gaps and optimizing workflows through technology and process enhancements that increase team efficiency.

Hands-on experience with platforms including AS400, Sage, Freshdesk, and Monday.com to manage orders, pricing, customer inquiries, and vendor relationships.

Extensive background in the pet supply sector, with insight into evolving product trends, retailer expectations, and the industry’s unique logistical challenges.

Proven ability to address client needs, build strong relationships, and deliver tailored support that fosters long-term loyalty.