Kimberly Garlock
Eugene,OR
Summary
Experienced Regional Merchandising Support Specialist skilled in training and coaching teams to deliver exceptional customer service. Proven ability to implement process improvements, analyze sales data, and develop merchandising strategies that drive customer satisfaction and optimize inventory management.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
27
27
years of professional experience
Work History
Regional Merchandising Support Specialist
Market of Choice
Eugene, OR
11.2024 - Current
- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Trained team members on product knowledge and customer service best practices.
- Implemented process improvements enhancing service delivery and operational efficiency.
- Collaborated with cross-functional teams to streamline workflows and enhance customer experience.
- Developed training materials to support onboarding of new staff effectively.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved team morale and cohesion by initiating regular team-building activities and feedback sessions.
- Provided detailed reports on support activities and outcomes, enabling strategic improvements in service delivery.
- Developed and executed merchandising strategies to optimize product placement and visibility.
- Collaborated with cross-functional teams to enhance inventory management processes.
- Arranged merchandise in alignment with store planogram.
- Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
- Assembled quarter and full-size point of purchase promotional displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Analyzed sales data to determine optimal product placement and inventory levels, maximizing profitability.
- Communicated merchandising needs to store manager.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Maintained product inventory and reordered items.
- Enhanced store appearance through effective space utilization and creative visual displays.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Changed displays to reflect new promotions.
- Boosted team performance through training sessions on visual merchandising techniques and best practices.
- Maintained clean store by returning items to proper places.
- Partnered with cross-functional teams to develop cohesive marketing campaigns that supported merchandise initiatives.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Supplied daily support to buyer and assistant buyer.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Established relationships with vendors to secure competitive pricing and discounts.
- Researched and identified new suppliers and vendors.
- Managed and maintained purchase orders and invoices.
Floral/ Home & Gift Manager
Market of Choice
Eugene, OR
12.2019 - Current
- Led team to enhance customer service standards and improve overall shopping experience.
- Developed and implemented training programs for staff to elevate product knowledge and sales techniques.
- Oversaw inventory management processes, ensuring accurate stock levels and timely replenishment.
- Streamlined operational workflows, resulting in improved efficiency across departments.
- Fostered positive relationships with vendors to optimize supply chain operations and reduce costs.
- Analyzed sales data to identify trends, informing strategic decisions for merchandise selection and promotions.
- Mentored junior managers, facilitating career development through coaching and performance feedback.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Chef
Market of Choice
Eugene, OR
07.1999 - Current
- Prepared high-quality dishes using fresh, locally sourced ingredients.
- Collaborated with team members to ensure smooth kitchen operations.
- Mentored junior chefs in culinary techniques and food safety standards.
- Developed seasonal menus that enhanced customer dining experiences.
- Ensured compliance with health regulations and maintained cleanliness standards.
- Streamlined food preparation processes to increase efficiency and reduce waste.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Maintained high standards of cleanliness and organization in kitchen, passing all health inspections with excellent ratings.
- Disciplined and dedicated to meeting high-quality standards.
Education
High School Diploma -
Henry D Sheldon High School
Eugene, ORSkills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Training and coaching
- Recordkeeping skills
- Empathy and patience
- Relationship building
- Client communication
- Data entry
- Documentation and reporting
- Telecommunications
- Teamwork and collaboration
- Problem-solving
- Organizational skills
- Attention to detail
- Friendly and patient
- Highly professional
- Collaborative team player
- Interpersonal skills
- Active listening
- Microsoft windows and office
Timeline
Regional Merchandising Support Specialist
Market of Choice
11.2024 - Current
Floral/ Home & Gift Manager
Market of Choice
12.2019 - Current
Chef
Market of Choice
07.1999 - Current
High School Diploma -
Henry D Sheldon High School