Kim Garrett
Ione,CA
Summary
Exceptional customer service skills in Restaurant, Bar, Hotel, and Business Office Management. Strengths in organization, detail, verbal and written communication skills in all aspects of workflow production. Team player with a positive outlook and strong work ethic.
Friendly professional experienced in high-volume environments and knowledgeable about different drink options. Versed in safe drink service and applicable laws. Dependable worker with flexible schedule and attention to detail.
Overview
31
31
years of professional experience
Work History
Bartender, Server
Rancho Murieta Inn & Spa
01.2018 - Current
Bartender, Server
RM Country Club
Rancho Murieta
12.2022 - Current
Bartender, Server
The Backyard
Rancho Murieta
01.2018 - Current
Bartender, Server
National Hotel
01.2018 - 01.2018
Fine Dining Server, Bartender, Event Mgr, Mgr on duty
Hotel Sutter
01.2013 - 01.2018
Bartender, Server
Hotel Ledger
01.2017 - 01.2017
Bartender, Server
Flightz Restaurant
01.2017 - 01.2017
Asst Mgr, Fine Dining Server, Bartender, Front Desk
Imperial Hotel
01.2010 - 01.2015
Legal Secretary
Quinn & Kronlund
01.2014 - 01.2014
Bartender, Serving
The Fargo Club
01.2013 - 01.2013
Administrative Clerical Assistant III
Calaveras County HR
01.2012 - 01.2013
Legal Secretary
The Chernay Law Firm
01.2010 - 01.2012
Administrative Program Office Assistant
Operation Care
01.2007 - 01.2008
Administrative Secretary III
Pardee Homes
01.2006 - 01.2007
Banquet Serving, Bartending Sales Rep, Admin
Villa Toscano/Bella Winery
01.2006 - 01.2006
Front Desk Services, Customer Service
Best Western, Amador Inn
01.2001 - 01.2001
Administrative Technical Support Technician
MCI Telephone
01.1997 - 01.2001
Administrative Assistant/Sales Secretary
Express Tel Telephone
01.1994 - 01.1997
Lead Bartender, Lead Server, private events Bartender and acted as fill in, Assistant Manager of Fine Dining, 5 star Bed and Breakfast, Hotel
- Ensured fine dining experiences for customers to encourage repeat business
- First point of contact in person, or phone in greeting the public
- Trained new hire employees, front desk staff, bartenders, servers, and pantry chef staff
- Team leader in organizing, serving large and small events, banquets, weddings, and upscale private parties
- Excels in faced paced busy environment
- Knowledge in food, Wine, beer and cocktail beverages
- Efficient in multitasking, serving tables in a fast-paced environment with a positive attitude and without errors
- Responsible for taking reservations, greeting, and seating customers
- Suggestive selling, and up selling techniques used to improve average sales
- Utilize knowledge of the food menu, wine and liquor menu, ingredients in specials to make the perfect recommendation for each customer
- Explain Hotel check-in and checkout procedures and assist in making their stay a five-star rating experience
- Handle customer complaints and always ensured customers left with a smile
- Assisted in creating opening and closing checklists and inventory supply list to assist the owner in ordering and provide daily logs of supplies and food
- Maintain clean and professional upscale appearance
- Ensure accurate cash handling and balancing of daily cash outs
- Problem-solving skills, first-class at making a quick decision and follow management protocol in the event owner and manager are absent
- Event Manager duties such as assisting in all aspects of planning large beautiful weddings and corporate events
- Manager of duty for a busy, high volume, upscale bar, restaurant, hotel.
Education
Legal Secretary Certificate -
CSU, Monterey Bay
01.2009
General Education -
University of Phoenix
01.2002
Skills
- Microsoft Office
- Amicus Attorney
- ADP Payroll Systems
- Several POS systems - Aloha Toast Micros
- General office equipment - Phone Systems
- Legal Secretary Certificate
- California Law
- CSU Monterey Bay 2009
- Food Safety Handlers Certificate
- Alcohol Awareness Tips Certification
- Hospitality and Guest Service
- Problem-solving aptitude
- Extensive Wine and Spirits knowledge
- Anticipating guest needs
- Proficient in mixology
- Responsible Alcohol Service
- Cocktail list development
- Strong multitasking
- Excellent judgment
- Engaging personality
- ABC regulations - Health Ccdes Compliance
- Team staff training and development
- Outstanding customer service
- Drink Techniques - Mixology Techniques
- Bar Menu Planning - Ordering Cost Control
- Alcohol awareness
- Cleanliness and hygiene
- Service-oriented mindset
- Complex Problem-Solving
- Suggestive Selling Sales Marketing
References
Available upon request
Timeline
Bartender, Server
RM Country Club
12.2022 - Current
Bartender, Server
Rancho Murieta Inn & Spa
01.2018 - Current
Bartender, Server
The Backyard
01.2018 - Current
Bartender, Server
National Hotel
01.2018 - 01.2018
Bartender, Server
Hotel Ledger
01.2017 - 01.2017
Bartender, Server
Flightz Restaurant
01.2017 - 01.2017
Legal Secretary
Quinn & Kronlund
01.2014 - 01.2014
Fine Dining Server, Bartender, Event Mgr, Mgr on duty
Hotel Sutter
01.2013 - 01.2018
Bartender, Serving
The Fargo Club
01.2013 - 01.2013
Administrative Clerical Assistant III
Calaveras County HR
01.2012 - 01.2013
Asst Mgr, Fine Dining Server, Bartender, Front Desk
Imperial Hotel
01.2010 - 01.2015
Legal Secretary
The Chernay Law Firm
01.2010 - 01.2012
Administrative Program Office Assistant
Operation Care
01.2007 - 01.2008
Administrative Secretary III
Pardee Homes
01.2006 - 01.2007
Banquet Serving, Bartending Sales Rep, Admin
Villa Toscano/Bella Winery
01.2006 - 01.2006
Front Desk Services, Customer Service
Best Western, Amador Inn
01.2001 - 01.2001
Administrative Technical Support Technician
MCI Telephone
01.1997 - 01.2001
Administrative Assistant/Sales Secretary
Express Tel Telephone
01.1994 - 01.1997
Lead Bartender, Lead Server, private events Bartender and acted as fill in, Assistant Manager of Fine Dining, 5 star Bed and Breakfast, Hotel
Legal Secretary Certificate -
CSU, Monterey Bay
General Education -
University of Phoenix
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