Kim Ghee
Sam’s Club
Wake Forest,NC
40
years of professional experience
Hardworking and reliable Customer Service Rep with strong ability in leadership and performance. Offering accountability, and computer skills. Highly organized, proactive and punctual with a team-oriented mentality.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Work History
Lead Supervisor
7 Years 6 Months- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Verified details with policyholders and requested additional information.
- Supervised, trained and guided team by coaching on daily activities.
- Communicated daily schedule and delegated work to employees.
- Enforced rules and procedures for accuracy, efficiency and safety.
- Monitored daily operations for quality and adherence to work order specifications.
- Oversaw monthly site inspections and daily observations to maintain safety, production standards and environmental regulations compliance.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached staff members to develop long-term career goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Monitored employee productivity to provide constructive feedback and coaching.
- Coordinated employee schedules according to shift changes and availability.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Responded to customer questions regarding products, prices and availability.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Reviewed completed work to verify consistency, quality and conformance.
Lead Customer Service Representative
1 Year 8 Months- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Trained new employees on company customer service policies and service level standards.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Coached, monitored, and motivated new agents to boost performance and enhance job knowledge.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Conducted regular performance reviews of associates and used results to identify knowledge or skill gaps.
- Assisted customers by answering questions, addressing concerns, and providing current account information.
- Handled cash and credit card payments and returned receipts, change, and payment cards to customers.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
Overnight Stock Associate
6 Years 3 Months- Stocked, arranged, and organized merchandise during late shift in-store that stayed open overnight.
- Identified stock needs, replaced outdated stock, and assembled products.
- Constructed and stocked new displays, designed and assembled end caps, and removed and discarded outdated displays.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Picked up all boxes and related trash from sales floor.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
Receptionist
28 Years 9 Months- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
High School Diploma
Skills
Reliable and trustworthy
Leadership
People skills
Work ethic
Maintaining Clean Work Areas
Professional Telephone Etiquette
Timeline
Lead Supervisor
Sam’s Club
03.2019 - CurrentRead More
Lead Customer Service Representative
Speedway
07.2018 - 03.2020Read More
Overnight Stock Associate
Walmart
11.2011 - 02.2018Read More
Receptionist
Nassau Road Medical/Dental Office
02.1989 - 11.2017Read More
Catherine McAuley High School
High School Diploma
Read More