Kim Taisha Gidron
Elloree,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goal. Possess strong communication skills, with the ability to adapt to diverse working environments, and works well under pressure, Self-starter and works well both independently and as part of a team. Professional Authorized to work in the US for any employer.
Overview
29
29
years of professional experience
Work History
Council Member
Town of Elloree
02.2014 - Current
- Exercise corporate powers of City of Elloree, making sure to follow policy and procedures
- Considers and enacts legislation
- Looks at city's goals, major projects and infrastructure improvements ranging from community growth to land use to finances and strategic planning (including receiving bids for projects)
- Holds public hearings on matters concerning zoning, funding and any issues that arrive etc.
- Approves franchises, enacts business license fees
- Review, analyze and approve annual budget
- Sets official City Policy, review resumes and qualifications and decide on best applicant for city vacancies
- Authorize and sign checks for payroll and payments for vendors
- Negotiations of salaries, and supply contracts with vendors and or contractors
- Reviews and approves/disapproves requests for zoning
Specialist
Spectrum, Formally Time Warner Cable
10.2016 - 08.2022
- Handle inbound calls from existing, new and or potential customers
- Responsible for skillfully retaining customers through positive customer relationship building
- Represent Charter Communications in positive and professional manner at all times
- Diffuse irate customer situation by utilizing strong listening skills and problem solving techniques
- Identify reason(s) for customers calling and create customized solution to the issue
- Save, sell and re-sell value of products and services by properly aligning their features, benefits and price with needs of customers
- Adhere to performance/productivity metrics to ensure all calls are handled in a timely and efficient manner
- Perform other duties as requested
Blue Cross Blue Shield of Alabama
09.2015 - 10.2016
- Assist new customers with health coverage
- Assist existing customers with business needs
- Actively listen to customers’ concerns, eliciting information
- Schedule automated calls to potential customers
- Demonstrate leadership with minimal supervision
- Maintain high level of customer satisfaction with minimal escalation issues
- Provide first call resolution
- Excellent verbal, written, and communication skills
- Microsoft Office skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Ability to perform in fast-paced and high pressure phone queue environment
- Accomplishments maintained 95 -100 QA
Senior Administrative Assistant
Claflin University
05.2009 - 09.2015
- Prepare agendas and coordinate management, committee meetings and schedule Interviews for job openings
- Supervised consultants, temporary employees and work study students
- Review and monitor department budget allocations and current expenditures
- Process and approve requisitions for Purchase orders, based on budget availability
- Approve pre-travel leave for all faculty and staff/approve post travel leave and reimbursements for all faculty and staff
- Process 1099 and 1098t's
- Coordinate and maintain schedule and travel arrangements for management
- Maintain and update university property, tax, and tenant information
- Create leases for tenants, and work orders for rental properties
- Process and order all university issued credit cards
- Process all time, leave, and overtime forms for department employees
- Assist with the processing and distribution of student refund and vendor checks
- Coordinate and assist students and parents with registration
- Coordinate and prepare correspondence and dissemination of financial reports
- Answer and screen telephone calls in appropriate and timely manner
- Assist students & parents w/payment plans and other payment options for balance and past due balances
- Process budget transfers
- Communicate w/ financial aid to clear up discrepancies on student and process charges to students accounts
- Handled questions and collections of bids proposal on open projects
- Purchase and Order supplies, and equipment for division
- Process purchase order requisitions for payments.
Assembly Technician
Allied air
11.2008 - 05.2009
- produces components buy assembling parts and subassemblies
- passing quality checks
- install installation inside units
Dispatch/Driver Payroll Clerk/shipping clerk
Food Lion, Inc
08.2005 - 10.2008
- Reviewed and processed driver hours worked for payroll processing
- Created door sheets and routed orders, truck deliveries and back hauls through logistic
- Communicated with drivers via radio and telephone
- Prepared correspondence to stores on delivery schedules
- Issue orders for selectors and prepare drops for lift drivers .
- Conduct inventory when needed
technical support
TRX
04.2004 - 04.2005
- And assistance to customers
- Documented and mitigated customer complaints
- Created and processed and change customers orders and cross sale.
Clerical Associate II (Civil
HRA/ACS Office of Child Support
04.2000 - 04.2004
- Prepared detailed documentation on investigation of absent parent
- Updated old cases with any new relevant information found
- Developed and maintained relationships with employers or facilities on whereabouts of absent parent(s)
- Coordinated and trained student interns and employees
- Maintained and monitored weekly reports on case workers
- Prepared documentation for court referred cases
- Documented and entered case information into database.
Clerical Associate II/customer service rep
Office of Revenue of Investigation
01.1995 - 04.2000
- Liaison for Client and Department of Social Service
- Coordinated and maintained calendar management of client interviews
- Prepared, batched, and coded cases for assignment to case workers
- Coordinated and managed switchboard operations
- Maintained reception area and appointment book
- Handled and directed high volume calls and appointments.
Education
Bachelor of Arts - Sociology And Criminal Justice Administration
Claflin University
Orangeburg, SC05.2011
Skills
- Data Entry
- Planning and Coordination
- Clerical Support
- Good Telephone Etiquette
- Excellent Communication
- Active Listening
- Customer Relations
- Supply Management
Additional Information
- Certifications and Licenses , Licensed Health and Accident Insurance Producer October 2015 to Present
Timeline
Specialist
Spectrum, Formally Time Warner Cable
10.2016 - 08.2022
Blue Cross Blue Shield of Alabama
09.2015 - 10.2016
Council Member
Town of Elloree
02.2014 - Current
Senior Administrative Assistant
Claflin University
05.2009 - 09.2015
Assembly Technician
Allied air
11.2008 - 05.2009
Dispatch/Driver Payroll Clerk/shipping clerk
Food Lion, Inc
08.2005 - 10.2008
technical support
TRX
04.2004 - 04.2005
Clerical Associate II (Civil
HRA/ACS Office of Child Support
04.2000 - 04.2004
Clerical Associate II/customer service rep
Office of Revenue of Investigation
01.1995 - 04.2000
Bachelor of Arts - Sociology And Criminal Justice Administration
Claflin University
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