Kim Gilks
Tampa,Florida
Summary
Results oriented individual with over 25 years of experience in the retail industry possessing a track record of helping to optimize operational processes whilst maximizing customer engagement in a fast-paced environment. Seeks a challenging and varied position that will enable me to capitalize on my professional experience with opportunities for personal and professional growth.
Overview
31
31
years of professional experience
Work History
Area Manager
Tradelink Pty Ltd
08.2021 - 01.2024
- Responsible for operations and sales of 10 project branches with a team of 56 and sales of $60M pa, reporting to a State Manager. Branches consisted of trade accounts and retail sales streams with a Delivery component in all branches.
- Driving a “just say yes” culture of maximizing customer experience and sales and maximizing profitability through an understanding of revenue and costs affecting the branch
- Recruiting, training and managing staff to enforce company values and fuel company growth
- Build relationships with customers and suppliers
- Review stock levels and manage problem stock
- Driving a safety focused mindset for all team members within the region
Branch Manager
Tradelink Pty Ltd
05.2018 - 07.2021
- Responsible for operations and sales of a project branch with a team of 8 and sales of $20M pa, reporting to a State Manager. Branches consisted of trade accounts and retail sales streams with a Delivery component in all branches.
- Driving a “just say yes” culture of maximizing customer experience and sales and maximizing profitability through an understanding of revenue and costs affecting the branch
- Recruiting, training and managing staff to enforce company values and fuel company growth
- Build relationships with customers and suppliers
- Review stock levels and manage problem stock
- Driving a safety focused mindset for all team members within the region
Senior Sales Assistant/ 2IC
Tradelink Pty Ltd
11.2013 - 11.2015
- Driving a “just say yes” culture of maximizing customer experience and sales and maximizing profitability through an understanding of revenue and costs affecting the branch
- Recruiting, training and managing staff to enforce company values and fuel company growth
- Build relationships with customers and suppliers
- Review stock levels and manage problem stock
- Driving a safety focused mindset for all team members within the region
Branch Assistant
Tradelink Pty Ltd
07.2007 - 11.2013
- Driving a “just say yes” culture of maximizing customer experience and sales and maximizing profitability through an understanding of revenue and costs affecting the branch
- Recruiting, training and managing staff to enforce company values and fuel company growth
- Build relationships with customers and suppliers
- Review stock levels and manage problem stock
- Driving a safety focused mindset for all team members within the region
Assistant Manager
Woolworths Limited Australia
09.1992 - 06.2007
- Started working at Franklins as a team member while I was still in High School
- I worked my way up from team member to night fill team leader to Grocery Manager until the store was taken over by the Woolworths brand
- In 2002, after a relocation to Perth, I continued progressing in my career at Woolworths
- During my various roles at Woolworths, I built my customer service skills as I interacted with over 1500 customers on a daily basis
- I was also responsible for managing a team of over 40 team members
- I also got used to working in a fast-paced retail environment to achieve sales and profit KPIs.
Education
Certificate IV in Retail Management -
Woolworths Supermarkets Australia
Australian National license to perform high risk work -
Higher School Certificate -
Nepean High School Australia
01.1993
Skills
- Staff Management
- Operations Management
- Relationship building and management
- Team Development
- Goals and performance
- Performance Management
- Operations
- Staff Training
- Controlling costs
- Process Improvement
- Customer Relationship Management
- Staff Development
- Business Development
- Talent review
- Employee Scheduling
- Recruitment and hiring
- Order Management
- Territory Management
- Vendor Management
- Customer Service
- Strategic Planning
Following my Football team
Been fortunate to follow the Geelong Cats in the AFL who take me through highs and lows but more importantly give me a fun focus away from work.
Timeline
Area Manager
Tradelink Pty Ltd
08.2021 - 01.2024
Branch Manager
Tradelink Pty Ltd
05.2018 - 07.2021
Senior Sales Assistant/ 2IC
Tradelink Pty Ltd
11.2013 - 11.2015
Branch Assistant
Tradelink Pty Ltd
07.2007 - 11.2013
Assistant Manager
Woolworths Limited Australia
09.1992 - 06.2007
Certificate IV in Retail Management -
Woolworths Supermarkets Australia
Australian National license to perform high risk work -
Higher School Certificate -
Nepean High School Australia
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