Kim Gill
Syracuse
Summary
Knowledgeable , with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Walker Ace Hardware
01.2020 - Current
- Led team in daily operations, ensuring optimal customer service and store presentation.
- Developed training programs for new employees, enhancing product knowledge and sales techniques.
- Streamlined inventory management processes, improving stock accuracy and reducing discrepancies.
- Coordinated promotional events to drive sales and increase community engagement.
- Mentored staff on best practices in merchandising and customer interaction, fostering a collaborative environment.
- Implemented cost-saving initiatives, optimizing operational efficiency within the store budget.
- Oversaw compliance with safety regulations, maintaining a secure shopping environment for customers and employees.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Picker Packer
Corporate Services
03.2015 - 01.2020
- Operated warehouse equipment to efficiently pick and pack orders for timely shipment.
- Streamlined inventory management processes to enhance accuracy and reduce errors.
- Collaborated with team members to optimize workflow and improve productivity in packing area.
- Mentored junior staff on safety protocols and best practices for order fulfillment.
- Implemented quality control measures to ensure all packaged goods met company standards.
- Trained new hires on warehouse procedures, promoting a safe and efficient work environment.
- Analyzed packing efficiency data to identify areas for process improvement and cost reduction.
- Led daily team meetings to discuss targets, challenges, and strategies for enhanced operational performance.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
- Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.
- Facilitated smooth workflow between departments by communicating effectively with coworkers and supervisors on order statuses or changes.
Education
Bachelor of Science - Criminal Justice
Tri-State University
Angola, IN07-2006
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Documentation and reporting
- Shift scheduling
- Policy implementation
Accomplishments
Working with Ace Hardware I achieved all 8 badges, which took almost 100 hrs of computer training,
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved certificates by introducing problem solving software for inventory tasks.
- Documented and resolved computer issues or shut downs which led to fixing the problems.
- Supervised team of 15 staff members.
Certification
- CPM - Certified Professional Manager
- Forklift Training - 5yrs
Timeline
Manager
Walker Ace Hardware
01.2020 - Current
Picker Packer
Corporate Services
03.2015 - 01.2020
Bachelor of Science - Criminal Justice
Tri-State University