Summary
Overview
Work History
Education
Skills
Timeline
Kim Gober

Kim Gober

Decatur,TX

Summary

  • Skilled insurance representative bringing 15 years of experience working with auto claims.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

LDU Controller

AllState
01.2019 - Current


  • This is a very fast paced position transferring claims, reading, responding to emails and IM's
  • Transferring LDU claims to the correct LDU adjuster in all 50 states.
  • While on a team of 5 we transferred 83,000 claims, I personally transferred 25,000 while maintaining 98% quality.

Senior Claims Damage Dispute

AllState
02.2016 - 01.2019
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Collected evidence to support contested damages.


Inbound Customer Service Representative

AllState
09.2012 - 02.2016
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered over 50-60 calls per shift to meet fast-paced call center demands.
  • Attended telephone skills and program information training sessions to boost aptitude.

Subrogation Specialist / Senior Claim Specialist

AllState
01.2008 - 09.2012
  • Responsible for first notice of loss.
  • Subrogation activity. Prepared Subrogation packages and restitution proposals with all legal proofs of damages.
  • Effectively communicated with the at fault carriers in order to settle and received all monies owed to Allstate
  • Training responsibilities of newer employees.

Education

High School Diploma -

Haltom High School, Haltom City, TX

Skills

  • Data Tracking
  • Assign LDU claims to the correct adjust in the correct state
  • As a team of 5 we transferred 83,000 claims, I personally transferred 25,000 while maintaining quality of 98%

Timeline

LDU Controller - AllState
01.2019 - Current
Senior Claims Damage Dispute - AllState
02.2016 - 01.2019
Inbound Customer Service Representative - AllState
09.2012 - 02.2016
Subrogation Specialist / Senior Claim Specialist - AllState
01.2008 - 09.2012
Haltom High School - High School Diploma,

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Kim Gober