Summary
Overview
Work History
Education
Skills
Timeline
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Kim Gohn

COLUMBIA,PA

Summary

Accomplished leader recognized for enhancing processes through strategic thinking and team leadership. Expertise in market analysis and improving customer satisfaction to support organizational goals.

Overview

25
25
years of professional experience

Work History

Director Omni Solutions

NielsenIQ
Columbia, Pennsylvania
06.2003 - 06.2024
  • Managed project timelines and resources to ensure timely completion of deliverables.
  • Collaborated with clients to understand their needs and provide tailored solutions.
  • Analyzed market trends using advanced analytical tools and methodologies.
  • Facilitated workshops to drive alignment on strategic objectives across departments.
  • Developed training materials for team members on new processes and tools.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Identified opportunities for improvement in operational performance metrics.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Customer Service/Transportation Manager

Kemps
Lancaster, PA
11.2001 - 06.2003
  • Enhanced customer service protocols for transportation operations, achieving higher customer satisfaction scores.
  • Facilitated cross-departmental collaboration to streamline logistics processes and improve supply chain efficiency.
  • Coordinated daily transportation activities, aligning with company objectives and compliance regulations.
  • Managed vendor relationships to ensure reliable service and compliance standards.
  • Supervised a team of drivers, dispatchers, and customer service representatives.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Worked closely with sales personnel to forecast future demand trends in order to plan accordingly.

SAP Implementation Specialist

Purina Mills
Lancaster, PA
01.1999 - 11.2001
  • Analyzed user requirements to tailor solutions for client needs.
  • Documented implementation procedures for future reference and training.
  • Supported data migration efforts to ensure seamless transitions between systems.
  • Maintained project timelines and communicated updates to stakeholders.
  • Assisted clients in troubleshooting issues during the implementation phase.
  • Implemented customizations according to customer specifications while adhering to established coding standards.
  • Served as liaison between customer support team and technical team members in order to resolve any issues or questions that arose during implementation.

Education

Information Technology

Penn State University
York, PA

Skills

  • Project management
  • Strategic planning
  • Market analysis
  • Operational efficiency
  • Training development
  • Customer relationship management

Timeline

Director Omni Solutions

NielsenIQ
06.2003 - 06.2024

Customer Service/Transportation Manager

Kemps
11.2001 - 06.2003

SAP Implementation Specialist

Purina Mills
01.1999 - 11.2001

Information Technology

Penn State University

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