Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Goodman

Jamaica,NY

Summary

Accomplished Shift Supervisor at CVS Health, adept in inventory control and record keeping, enhanced team productivity through effective training and mentoring. Demonstrated adaptability and professionalism, significantly improving customer satisfaction and sales performance. Expert in complaint resolution, leveraging strong communication skills to foster a positive work environment and streamline operations.

Overview

19
19
years of professional experience

Work History

Shift Supervisor

CVS Health
02.2014 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Cultivated professional working relationships with peers and supervisors.
  • Coordinated merchandising, promoted new products and increased brand awareness.

Merchandising Specialist

Old Navy
02.2006 - 11.2012
  • Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
  • Arranged merchandise in alignment with store planogram.
  • Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
  • Assembled quarter and full-size point of purchase promotional displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Communicated merchandising needs to store manager.
  • Streamlined in-store processes by implementing efficient merchandise receiving, processing, and replenishment systems.
  • Updated pricing and signage to complete product displays and educate customers.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Enhanced store appearance through effective space utilization and creative visual displays.
  • Planned commercial displays to attract customers.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Changed displays to reflect new promotions.
  • Increased efficiency in stocking shelves by developing an organized system for merchandise handling during peak business hours.
  • Coordinated special events or promotions to drive foot traffic into the store, resulting in increased revenue generation.
  • Improved customer satisfaction by ensuring products were always available, well-presented, and accurately priced.
  • Worked with managers and advertising directors to optimize promotions.
  • Maintained clean store by returning items to proper places.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Assisted management in creating seasonal floor plans that catered to current trends while maintaining brand identity.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Optimized store displays and appearance via strategic merchandising.
  • Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
  • Completed seasonal windows, dressed mannequins, and arranged in-store displays to showcase available products.
  • Increased sales by implementing strategic merchandising plans and product displays.
  • Achieved consistent store appearance through meticulous attention to detail while arranging product displays and maintaining visual standards.
  • Directed construction of product displays, following corporate planograms, promotions, and seasonal trends.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Collaborated with sales team to identify and fulfill customer needs.

Education

No Degree -

New Life Business Institute
Jamaica, NY

High School Diploma -

Queens Gateway To Health Sciences
Jamaica, NY

Skills

  • Training and mentoring
  • Cash handling expertise
  • Inventory control and record keeping
  • Safety awareness
  • Shift reporting
  • Strong verbal and written communication
  • Complaint resolution
  • Daily workflows
  • Safety processes and procedures
  • Priority management
  • Multitasking
  • Reliability
  • Professionalism
  • Adaptability

Timeline

Shift Supervisor

CVS Health
02.2014 - Current

Merchandising Specialist

Old Navy
02.2006 - 11.2012

No Degree -

New Life Business Institute

High School Diploma -

Queens Gateway To Health Sciences

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Kim Goodman