Kim Gordon Clay

• Guided customers in selecting paint products and coordinating color matches to enhance their project outcomes
• Educated customers on paints, stains, and finishes to support informed purchasing decisions
• Oversaw inventory levels of paint supplies and materials on the sales floor to ensure product availability and organization
• Ensured cleanliness and safety standards in the paint department area.

• Streamlined daily office operations, ensuring efficient workflow across departments.
• Managed front desk operations, greeting visitors and directing inquiries to appropriate personnel.
• Performed bookkeeping tasks with precision, maintaining accuracy in bank statement reconciliation and journal entries.
• Managed office inventory and ordered supplies to maintain optimal stock levels.
• Developed onboarding program and trained new employees, enhancing team integration and retention.
• Enhanced interdepartmental communication, promoting collaboration and improving workflow.
• Addressed customer inquiries and complaints promptly, fostering strong client relationships.
• Organized filing systems to facilitate easy document access.

• High performing Operations Manager with over 22 years experience delivering successful improvements for business operations,profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
• Managed daily operations to enhance service delivery in public healthcare environments, ensuring compliance with established protocols.
• Directed operations staff, delivering training and support to achieve alignment with company objectives and improve team performance.
• Supervised employee workflow to maintain high quality standards and optimize productivity across all operational areas.
• Monitored compliance with health regulations and safety standards across facility operations.

Managed the community mobile health van along with the Health center clerical staff for the largest FQHC in NY.