Kimberly Gottlieb
Bluffton,SC
Summary
As a professional operations manager, I have spearheaded initiatives that significantly enhanced performance outcomes and customer satisfaction, revenue generation and leveraged my expertise in client communication and Quickbooks financial management. My proactive approach in fostering team accountability and streamlining operations led to notable cost savings and a positive work culture, demonstrating my reliability and strategic problem-solving skills. Organized and dependable, I am successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. As a mom of 3 grown children, I reentered the workforce in 2018 after many years in teaching, retail, interior design and construction.
Overview
6
6
years of professional experience
Work History
Contractor's Assistant
HRG Contracting, LLC
10.2018 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Gathered, organized and input information into Quickbooks database.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Identified areas for cost reduction, leading to significant savings without compromising quality.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
Education
Design Arts And Practice
University of Arizona
Tucson, AZAgoura High School
Agoura Hills, CA06.1990
Skills
- Client Communication
- Reliability and punctuality
- Operations Management
- Customer Service
- Staff Management
- Performance monitoring
- Interpersonal Communication
- Client Relationships
- Organizational Management
- Invoice Processing
- Business Administration
Timeline
Contractor's Assistant
HRG Contracting, LLC
10.2018 - Current
Design Arts And Practice
University of Arizona
Agoura High School
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