KIM GRANLUND
Yelm
Summary
Skilled Food and Beverage Supervisor with experience in managing restaurant operations, optimizing dining services, and improving customer satisfaction levels. Possess strong leadership skills with the ability to train team members to ensure top-notch service delivery. Proven track record of implementing process improvements that enhance operational efficiency and profitability. Known for fostering positive work environments that encourage teamwork and optimal performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food & Beverage Supervisor
Little Creek Casino
Shelton
12.2025 - Current
- Managed ordering, vendor relations, inventory control, and scheduling while training staff to maintain operational efficiency.
- Supervised daily F&B operations across multiple outlets, ensuring consistent service and high guest satisfaction.
- Monitored quality standards and enforced health and safety protocols, effectively resolving guest escalations.
Restaurant Supervisor
Salish Cliffs Restaurant, Little Creek Casino
Shelton
08.2021 - 12.2025
- Managed daily front-of-house operations and supervised staff, providing hiring support, coaching, and performance feedback to enhance team effectiveness.
- Served and bartended during high-volume shifts (100–200 golfers/day); managed large tables and expedited lunch service.
- Oversaw ordering and end-of-month inventories while scheduling staff to optimize cost control and maintain service levels.
- Ensured clean, organized work areas and upheld food-safety and customer-service standards to enhance guest satisfaction.
Food & Beverage Supervisor
Press Northwest Bistro, DoubleTree by Hilton
Olympia
09.2019 - 08.2021
- Managed bar, breakfast, and catering departments, ensuring consistent service and operational readiness to enhance guest experiences.
- Directed ordering and vendor coordination; maintained monthly inventories and cost controls to optimize resource allocation.
- Directed ordering and vendor coordination for the venue; maintained monthly inventories and cost controls.
- Created staff schedules and trained team members to effectively meet volume demands through delegated daily prep.
Barista / Breakfast Attendant / Cashier
Press Northwest Bistro, DoubleTree by Hilton
Olympia
04.2015 - 09.2019
- Prepared and served specialty coffee and espresso beverages with consistency and speed during peak periods.
- Operated Micros POS for accurate order entry and cash handling; balanced registers and quickly resolved transaction issues.
- Delivered high-volume breakfast service for hotel guests and large groups, ensuring timely table turnover and enhancing guest satisfaction.
- Assisted with catering support for multiple meeting rooms by completing food prep and tray setup.
- Performed opening/closing duties, restocked supplies, and maintained sanitation and food-safety standards.
Server / Bartender
Windjammer Restaurant, Navy Resort
Pacific Beach
06.2014 - 01.2015
- Executed table and bar service in a resort environment, contributing to a positive guest experience and event support
- Handled customer inquiries and resolved issues efficiently and professionally.
- Processed payments accurately using point-of-sale systems for transactions.
- Maintained cleanliness and organization of dining area throughout shifts.
Education
Associates of Arts - General Studies (Photography focus)
San Diego City College
San Diego, CASkills
- Food safety & compliance
- POS (Agilysis/Micros)
- Inventory management
- Monthly inventories
- Ordering & vendor relations
- Scheduling & labor management
- Team leadership
- Staff training
- Guest relations
- Cash handling
Certification
- ServSafe Certified
- Food Handler’s Card
- MAST Permit
- POS (Agilysis/Micros) training
Timeline
Food & Beverage Supervisor
Little Creek Casino
12.2025 - Current
Restaurant Supervisor
Salish Cliffs Restaurant, Little Creek Casino
08.2021 - 12.2025
Food & Beverage Supervisor
Press Northwest Bistro, DoubleTree by Hilton
09.2019 - 08.2021
Barista / Breakfast Attendant / Cashier
Press Northwest Bistro, DoubleTree by Hilton
04.2015 - 09.2019
Server / Bartender
Windjammer Restaurant, Navy Resort
06.2014 - 01.2015
Associates of Arts - General Studies (Photography focus)
San Diego City College