Kim Grass
Residential Property Management
Somerset,WI
Summary
Self Motivated, Organized and Patient Property Manager offers administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties and offers a twist with additional skills Recruiter, Sales, Event Marketing, Advertisement Design, Collections, Inbound and Outbound Calls & Sales. Able to adjust to needs of company rather it maybe remote work or in the office.
Overview
19
19
years of professional experience
Work History
Residential Property Manager
Waldroff Rental
Hudson, WI
06.2004 - Current
- Manage 13 properties and addressed all tenants' issues.
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Completed lease applications and verifications, notifying prospects of results.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Met with prospective tenants to show property and assess applications or sign leases.
- Updated tenant and unit information to keep current in housing database.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
Inside Sales Specialist
Renewal by Andersen Window Replacement
Stillwater, MN
06.2017 - 02.2023
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Contacted new and existing customers to discuss product and service solutions.
- Leveraged computer system to input customer orders and pricing information.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Replenished and arranged items to maintain appearance.
- Called lead lists resulting from various marketing campaigns to achieve sales.
- Documented outbound calling processes and equipped callers with quick-reference job aids to enable recall of less common processes.
Recruiter Manager
SMX Staff Management - True Blue Company
New Richmond, WI
03.2018 - 07.2020
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Marketing and advertising
- Advertising design
- Job fairs, Event marketing and community events - start to finish
- Organized and detail-oriented with a strong work ethic.
- All Human Recourses from start to finish including training and orientation
Client Retention Manager
H&R Block
New Richmond, WI
10.2011 - 01.2020
- Applied effective time management techniques to meet tight deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Delivered services to customer locations within specific timeframes.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
PSR - Professional Service Representative
Twin Cities Orthopedics
Stillwater, MN
06.2013 - 06.2017
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Set up and activated customer accounts.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Skills
- Business Development
- Customer Service-Focused
- Business Administration
- Property Management
- Staff Management
- Administrative Support
- Tenant and Eviction Laws
- Knowledge of Leasing and Market Conditions
- Sales and Marketing
- Payment Collection
- Marketing and Advertising
- Recruitment
- New Hire Orientation
- Recruiting Software Experience
- New Hire Training
- Social Media Recruiting
- Time Management
- Project Recruiting
- Key Partnership Management
- ADP Workforce Now
- Networking
- Excel Spreadsheet
Accomplishments
- #1 Sales during Minnesota State Fair on behalf ot Renewal by Andersen in 2017 and 2018
- Successfully managed 13 residential properties from start to finish kept documents current and stayed up to date with all rental laws.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Believe in yourself and worry about the people and the rest later! If you think you can then there is a way!
Kim Grass
Education
High School Diploma -
Hudson Júnior High School
Hudson, WITimeline
Recruiter Manager
SMX Staff Management - True Blue Company
03.2018 - 07.2020
Inside Sales Specialist
Renewal by Andersen Window Replacement
06.2017 - 02.2023
PSR - Professional Service Representative
Twin Cities Orthopedics
06.2013 - 06.2017
Client Retention Manager
H&R Block
10.2011 - 01.2020
Residential Property Manager
Waldroff Rental
06.2004 - Current
High School Diploma -
Hudson Júnior High School
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