Summary
Overview
Work History
Education
Skills
Timeline
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Kim Griffin

Summary

Experienced professional with a solid 5-year track record in tenant services and property management. Adept at managing tenant relations, coordinating maintenance tasks, and ensuring compliance with property regulations. Recognized for exceptional team collaboration skills, adaptability, and a proven ability to achieve results. Known for reliability, flexibility, and consistently meeting evolving needs while upholding company standards and protocol.

Overview

28
28
years of professional experience

Work History

Tenant Services Coordinator

The Kucera Companies, Real Estate Services
11.2019 - Current
  • Office coordinator, customer relations and front desk operations and communications for 24 commercial portfolios
  • Oversee and update an automated MRI computer tracking system for tenant work order requests, access card assignments while maintaining pertinent information in the company database
  • Manage data operations and administrative support in facilities and security software including; WinDSX, MRI/Angus, Microsoft Office and Outlook
  • Collaborating with the property management team, commercial vendors and tenants, while coordinating with the maintenance technicians to address facility and security issues.

Scheduling Coordinator

Kent Moore Cabinets
05.2017 - 11.2019
  • Plan and schedule service calls with clients and service techs to ensure completion in projects with monthly sale projections of over one million in product revenue
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Utilized advanced software tools within Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Create electronic project folders, calendars, upload data for new and existing business clients while verifying details in salesforce supported CRM systems

Pre-buy Administrator/Customer Relations Coordinator

Armstrong McCall-Beauty Systems Group LLC
01.2016 - 01.2017
  • Served as the team lead to manage the promotional order process in a timely and efficient manner while meeting strict monthly deadlines
  • Leveraged strong interpersonal skills in building rapport with clients, vendors, supervisors, and colleagues- fostering a positive work culture where collaboration thrived.
  • Imported monthly promotional orders and entered data using CRM software systems for merchandise equaling up to 5 million in product revenue, led the customer service team by tracking and resolving all order issues and details to ensure accuracy and timely shipping schedules.

Reprographics/Records Manager

Atkins/Xerox
01.1997 - 01.2016
  • Managed a high volume, fast-paced reprographics center for a global engineering firm with projects exceeding 10 million in revenue while delivering consistent and tight project deadlines
  • Collaborate, organize and assist executives and project managers to ensure professional implementation of marketing proposals, technical reports and site plans for client delivery.
  • Maintained strict compliance with federal, state, and industry-specific record retention requirements through thorough monitoring and reporting processes.

Education

Business Administration -

Austin Community College
Austin, Texas
12.1994

Skills

  • Client Relations
  • Customer Service-focused
  • Commercial Property Management knowledge
  • Adaptability and Flexibility
  • Effective Communication & Collaboration
  • Team and Vendor Relationship Building
  • Event Planning Experience
  • Strong Organization skills

Timeline

Tenant Services Coordinator

The Kucera Companies, Real Estate Services
11.2019 - Current

Scheduling Coordinator

Kent Moore Cabinets
05.2017 - 11.2019

Pre-buy Administrator/Customer Relations Coordinator

Armstrong McCall-Beauty Systems Group LLC
01.2016 - 01.2017

Reprographics/Records Manager

Atkins/Xerox
01.1997 - 01.2016

Business Administration -

Austin Community College

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Kim Griffin