Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Grimes

Willows,CA

Summary

Skilled in compassionate caregiving and efficient in medical equipment operation, I excel in delivering personalized care and managing sensitive information. Achieved significant improvements in client well-being and operational efficiency through dedicated emotional support and meticulous attention to detail. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.

Overview

30
30
years of professional experience

Work History

Private In Home Care Giver

Self-employed
  • Served as an advocate for the client when communicating with family members or healthcare providers regarding their needs or concerns.
  • Delivered top-quality personal hygiene assistance, maintaining dignity and respect for each client''s privacy.
  • Handled emergency situations calmly and efficiently, applying first aid measures when necessary and contacting appropriate medical professionals.
  • Developed strong bonds with clients through compassionate caregiving and attentive listening to their needs.
  • Improved clients'' quality of life by providing personalized in-home care and assistance with daily activities.
  • Established routines that promoted stability and consistency for clients with cognitive impairments or memory loss.
  • Provided emotional support to clients during difficult periods, fostering resilience and mental wellbeing.

Front Office Manager

Joanne E. Reid, M.D., Inc
01.2009 - 12.2023
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
  • Created, prepared, and delivered reports to various departments.
  • Monitored customer service trends and provided insights to management team for further improvement.
  • Oversaw guest registration process by verifying personal information accuracy in line with security protocols.

Front Office/CNA

Glenn Medical Center
02.1994 - 01.2009
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.

Education

No Degree - Police Academy

United States Air Force
San Antonio, TX
08.1982

High School Diploma -

Berrien Springs High School
Berrien Springs, MI
06.1975

Skills

  • Compassionate Caregiving
  • Meal Preparation
  • Mobility support
  • Personal Hygiene Assistance
  • Emotional Support
  • Housekeeping Duties
  • Patient Companionship
  • Customer Service
  • Oral and writing communication
  • Administrative Skills
  • Listening Skills
  • Data Entry
  • Effective Multitasking

Timeline

Front Office Manager

Joanne E. Reid, M.D., Inc
01.2009 - 12.2023

Front Office/CNA

Glenn Medical Center
02.1994 - 01.2009

Private In Home Care Giver

Self-employed

No Degree - Police Academy

United States Air Force

High School Diploma -

Berrien Springs High School
Kim Grimes