Senior Manager, Program and Project Management
Blue Shield of California
Woodland Hills, CA
01.2025 - Current
- Led cross-functional teams in delivering innovative technology solutions, e.g., Salesforce and Oracle, to improve member experience by 25% and reduce member costs by 10%.
- Developed executive leadership reports, program outcomes for internal and external stakeholders.
- Created a PMO and Agile intake process and tools to more effectively deliver and maintain compliance to meet program goals.
- Developed strategic plans to ensure successful program operations.
- Managed budgeting processes, including creating forecasts and tracking expenses.
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Directed staff training on technical aspects of programming activities.
- I hired and developed program, project management and agile practitioners to collaboratively achieve program objectives, cross-train in each discipline which resulted in three promotions on my team.
