Kim Gutierrez
Albuquerque,NM
Summary
Knowledgeable and dedicated customer service professional with extensive experience in a call center environment. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Health Care Service Corporation
07.2013 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Owner
Freedom Tax Service
12.2009 - 06.2013
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and motivated employees to perform daily business functions.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Education
No Degree - Business Administration
CNM
Albuquerque, NMSkills
- Organizational Skills
- Call Documentation
- Medical terminology knowledge
- Excellent Communication
Timeline
Customer Service Representative
Health Care Service Corporation
07.2013 - Current
Owner
Freedom Tax Service
12.2009 - 06.2013
No Degree - Business Administration
CNM
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