Kim Guyton Jr.
Milwaukee
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excels in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager/Human Resource Manager
Pick 'n Save
Milwaukee
07.2022 - Current
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Coached and developed store associates through formal and informal interactions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Maintained inventory by checking merchandise to determine levels.
- Prepared staff work schedules and assigned team members to specific duties.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
Lead Technician/Store Manager
Asurion/UbreakiFix
Milwaukee
04.2020 - 07.2022
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Managed quality control and maintained high level of customer satisfaction.
- Replaced defective components with compatible replacements sourced from suppliers.
- Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored customer service standards and provided feedback to staff members in order to ensure quality customer service.
- Monitored inventory levels and placed orders to restock shelves.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Service Experience Manager
Nordstrom Rack
Wauwatosa
01.2019 - 03.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Managed daily operations of the Service Experience team, including scheduling and assigning tasks.
- Collaborated with other departments to ensure smooth communication between teams and customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Medical Laboratory Assistant
Children's Hospital of Wisconsin
Milwaukee
05.2018 - 09.2019
- Provided assistance to clinical staff during patient visits.
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
- Processed samples accurately and efficiently.
- Documented patient information into electronic medical records system.
- Provided excellent customer service while interacting with patients.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Maintained accurate records of collected specimens and test results.
Education
Business Management
UW-Milwaukee
Milwaukee, WI09-2017
High School Diploma -
Rufus King International High School
Milwaukee, WI05-2017
Skills
- Customer Service
- Store operations
- Data analysis
- Team leadership
- Sales forecasting
Timeline
Assistant Store Manager/Human Resource Manager
Pick 'n Save
07.2022 - Current
Lead Technician/Store Manager
Asurion/UbreakiFix
04.2020 - 07.2022
Service Experience Manager
Nordstrom Rack
01.2019 - 03.2020
Medical Laboratory Assistant
Children's Hospital of Wisconsin
05.2018 - 09.2019
Business Management
UW-Milwaukee
High School Diploma -
Rufus King International High School
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