Kim Hampton
Charlotte,NC
Summary
Dynamic team leader with a proven track record at Walmart, excelling in performance monitoring and work assignment delegation. Skilled in fostering professional relationships and mentoring staff, resulting in improved team productivity. Adept at trend tracking and product management, driving operational success while maintaining a positive work environment.
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
21
21
years of professional experience
Work History
Team Lead
Walmart
06.2023 - 07.2025
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
Customer Service Representative
American Airlines
06.2022 - 10.2023
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Manger
Wal
10.2004 - 10.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
West Philadelphia High
Philadelphia, PASkills
- Performance monitoring
- Work assignment delegation
- Trend tracking
- Product management
Timeline
Team Lead
Walmart
06.2023 - 07.2025
Customer Service Representative
American Airlines
06.2022 - 10.2023
Manger
Wal
10.2004 - 10.2022
High School Diploma -
West Philadelphia High
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