Kim Harmon
Conroe,TX
Summary
Customer-oriented Store Manager offering over 15 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
27
27
years of professional experience
Work History
Retail Store Manager
Armstrong McCall Beauty Supply
Houston, TX
08.2023 - Current
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Coordinated stock replenishment processes as needed based on sales trends.
- Handled cash register transactions accurately while providing excellent customer service.
- Initiated new product training sessions for employees to improve product knowledge.
Manager of Operations
Armstrong McCall Beauty Supply
Houston, TX
07.1997 - 10.2022
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Oversaw inventory management activities including ordering supplies as needed.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Prepared reports summarizing operational results against established goals and objectives.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
Education
High School Diploma -
Oak Ridge High School
Conroe, TX05-1997
Some College (No Degree) - Business Administration And Management
Lone Star College System
Spring, TXSkills
- Coaching and Mentoring
- Retail Operations
- Performance monitoring
- Merchandise Strategizing
- Profit and Loss Management
- Stockroom Management
- Store Opening and Closing
- Hiring and Training
- Retail Employee Training
- Sales Growth
- Promotional planning
- Shift Scheduling
Timeline
Retail Store Manager
Armstrong McCall Beauty Supply
08.2023 - Current
Manager of Operations
Armstrong McCall Beauty Supply
07.1997 - 10.2022
High School Diploma -
Oak Ridge High School
Some College (No Degree) - Business Administration And Management
Lone Star College System
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