- Personal Development and Self-Improvement
Kim Harris
Florissant,MO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Clinic Service Representative
Barnes-Jewish Hospital, Jewish Hospital
11.2020 - Current
- Provided exceptional customer service while addressing patient inquiries, resolving concerns, and directing them to appropriate resources as needed.
- Collaborated with other Clinic Service Representatives to ensure coverage during peak times, resulting in reduced wait times for patients.
- Contributed to increased revenue by promptly collecting co-payments and outstanding balances from patients during their visits.
- Handled incoming phone calls efficiently, answering questions related to appointments, billing, insurance benefits, and general clinic information.
- Actively participated in staff meetings and training sessions, contributing valuable input for continuous improvement of clinic services.
- Enhanced patient satisfaction by providing efficient and courteous service during registration and appointment scheduling.
- Managed appointment cancellations or rescheduling requests professionally, minimizing disruption to clinic operations and maximizing patient satisfaction.
- Advised office manager of problems and concerns and assisted with problem-solving.
- Supported clinical staff by performing administrative tasks, such as preparing charts, filing documents, and updating contact information.
- Maintained a clean and organized waiting area for optimal patient comfort during their visit to the clinic.
- Reschedule and canceling appointments when needed, works from Outlook checking my emails everyday responding back to pre-cert team Manager and other peers inquiry in a timely manner.
- Everyday make sure Charge slips are in order and print a copy of dar report to attach for nurse to scan i their systems. File away Pod sheets from previous workday in cabinet,
- In conclusion I help my co-worker when a problem accrues, or they need help with a patient as I always stand on Teamwork is the key to success.
Payment Analyst
Centene Corporation /Robert Half Employment Agency
01.2021 - 03.2021
- Acted as a liaison between the payment department and other internal stakeholders, ensuring clear communication of expectations and deliverables.
- Demonstrated a high level of adaptability by quickly learning new software tools and technologies, incorporating them into existing processes for increased efficiency.
- Contributed to cost-saving efforts by identifying areas for process improvements within the payment lifecycle, recommending actionable solutions.
- Ensured regulatory compliance by staying abreast of industry best practices and incorporating these into daily operations as needed.
- Enhanced customer satisfaction with prompt and accurate payment processing, addressing inquiries professionally.
- Reduced errors in payment transactions by conducting thorough data analysis and identifying discrepancies.
- Collaborated closely with cross-functional teams to ensure timely and accurate payments were made to all parties involved.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Entered figures using 10-key calculator to compute data quickly.
Education
High School Diploma -
Mcluer South-Berkeley High School
201 Brotherton Lane Ferguson MO. 63135No Degree -
Fonbonne University
6800 Wydown BouleSkills
- Appointment management
- Office equipment
- Problem-solving skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Customer service excellence
- Teamwork skills
- Phone Etiquette
- Resourcefulness
- Time management abilities
- Professional telephone demeanor
- Billing Procedures
- Problem-solving aptitude
- Sales Techniques
- Customer service orientation
- Multi-line phone talent
- Office equipment proficiency
- Retail store support
- Order documentation
- Inquiry response
- POS systems expert
- Inbound call answering
- Banking operations support
- Professional phone voice
- Scheduler
- Communication Skills
- Organization and recordkeeping
Interests
Timeline
Payment Analyst
Centene Corporation /Robert Half Employment Agency
01.2021 - 03.2021
Clinic Service Representative
Barnes-Jewish Hospital, Jewish Hospital
11.2020 - Current
High School Diploma -
Mcluer South-Berkeley High School
No Degree -
Fonbonne University
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