Kim Harrison
Royersford,PA
Summary
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Results-oriented worker with a strong focus on customer satisfaction. Highly organized, efficient, and skilled at multitasking to complete tasks promptly. Demonstrates responsible work ethic and excellent communication skills while collaborating effectively with colleagues.
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager Director of Leagues & Camps
All Sports Center
Upper Providence , PA
03.2023 - 08.2024
- Designed and executed a wide range of youth-oriented initiatives, including programs, camps, and leagues within the facility.
- Created comprehensive curriculums for diverse camps, programs, and leagues
- Recruited and onboarded staff members for various leagues, camps, and programs
- Developed and oversaw SEO operations for All Sports website.
- Implemented cutting-edge email marketing techniques for improved marketing results
- Created and maintained All Sports Social Media pages.
- Cultivated positive interactions with coaches, clients, and parents throughout multiple programs, camps, and leagues.
- Built online platforms for payment processing and financial monitoring.
- Oversaw incoming sales activities and submitted detailed daily reports.
- Supervised on-site activities and effectively handled issues while fostering positive relationships with parents, coaches, and players.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
- Implemented quality control measures to uphold company standards.
General Manager of Operations
422 Sportsplex
Pottstown , PA
03.2021 - 03.2023
- Created and implemented streamlined processes to optimize performance.
- Managed departmental budgetary requirements and ensured adherence to financial targets
- Supervised the daily functions of several departments, ensuring their compliance with established protocols.
- Maximized organizational efficiency by liaising between team members and interdepartmental stakeholders.
- Provided focused leadership and direction to the team for achieving high levels of productivity.
- Developed strategies to enhance the metrics based on report findings
- Devised efficient Quality Assurance strategies to ensure end-to-end client gratification.
- Coordinated orientation sessions to facilitate a smooth transition for newly hired staff.
- Maintained adequate supplies by monitoring inventory levels and promptly placing necessary orders.
- Held routine sessions with division leaders for evaluating advancement towards aims and targets.
- Assessed employee work practices, pinpointing strengths as well as opportunities for professional growth.
- Ensured compliance with organizational standards through the recruitment, hiring, and training of new staff members.
- Addressed and resolved escalated customer concerns efficiently.
- Conducted analysis on survey and focus group data to identify trends in customer feedback.
- Identified cost-saving opportunities applicable to all departments.
- Collaborated with marketing team in the development of promotional campaigns for products/services.
- Implemented strategies for enhancing customer experience by enhancing product offerings and improving service delivery.
- Stayed abreast with the latest laws and regulations pertaining to operations management.
- Efficiently facilitated contract agreements with vendors to fulfill organizational requirements.
- Evaluated current systems and processes and developed plans for updating them as needed.
- Maintained safety standards by conducting routine inspections of work areas.
- Managed the recruitment process to hire and train crew members for project applications and customer satisfaction.
- Successfully oversaw scheduling, training and inventory control.
- Successfully achieved business plan and profitability goals through the effective leadership of day-to-day operations and strategic planning.
- Optimized profitability by streamlining accounting procedures.
- Motivated personnel, promoting goal achievement through performance evaluations.
- Replenished inventory promptly to sustain adequate supply.
- Effectively addressed customer issues with suitable resolutions.
- Managed operable expenses of materials, supplies and equipment by conducting extensive analysis.
- Led staff in adapting to evolving customer requirements.
- Complied with all relevant federal, state, and local workplace safety and operational regulations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Successfully delivered positive customer experiences by implementing effective quality assurance practices.
- Built strong operational teams to fulfill process and production requirements.
- Increased worker motivation and constructive feedback system, enabling better collaboration in the workplace environment.
- Increased overall satisfaction by achieving sales targets and providing exceptional customer experiences.
- Responded promptly to superiors' inquiries, furnishing precise documentation.
- Created and managed annual operating budget for the department.
- Provided strategic direction to staff members in order to maximize productivity.
- Managed training programs for new employees, including orientation and onboarding activities.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Recruited, hired, and trained new staff members according to organizational standards.
- Resolved escalated customer service issues in a timely manner.
- Identified cost savings initiatives that could be implemented across all departments.
- Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
- Negotiated contracts with vendors for goods or services needed by the organization.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Oversaw financial management, budget management, accounting and payroll activities.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Tracked and replenished inventory to maintain par levels.
- Addressed customer concerns with suitable solutions.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Enforced federal, state, local and company rules for safety and operations.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Retail Sales Specialist
Pella Windows & Doors
Whitehall
06.2018 - 04.2020
- Achieved targets through in-home sales of windows & doors
- Effectively managed all in-home sales leads through personal prospecting and company-generated leads. Utilized consultative selling techniques to establish customer trust, assess affordability, suggest relevant products, drive the sales process forward, and achieve successful closures with consistently high customer satisfaction ratings.
- Adapted '7 Step Sales Process' (SSP) Training techniques to effectively carry out sales responsibilities
- Demonstrated ability to secure high percentage closures in competitive market
- Achieved year-over-year doubling in territory growth
- Sustained high level of customer satisfaction, garnering a rating of 110% and earning 53 favorable Google reviews YTD.
- Consistently achieved and surpassed sales goal of $725,000 YTD.
- Welcomed and assisted customers with their queries on purchase decisions.
Retail Installation Coordinator
Pella Windows & Doors
Limerick
04.2016 - 06.2018
- Oversaw scheduling and management of all retail contracts including coordination of installers schedules.
- Efficiently scheduled retail contracts to optimize productivity.
- Provided comprehensive training to new employees, ensuring uniformity in office practices
- Excelled in customer service and product knowledge through completion of the Product Knowledge & Understanding training.
- Earned 'Rookie of the Year' recognition for exceptional on-the-job performance.
- Coordinated installation of new equipment and systems in accordance with customer specifications and requirements.
- Ensured all necessary resources were available for successful installations, including personnel, materials, tools, and equipment.
- Conducted pre-installation meetings to review plans and schedules with customers and internal teams.
- Developed comprehensive project plans that included timelines, milestones, budgets, resource allocations, risk management strategies.
- Maintained accurate documentation of installation projects throughout the entire process.
- Provided technical support to customers during the installation process as needed.
- Monitored progress of installations to ensure they stayed on schedule and within budget.
- Resolved issues related to installation processes in a timely manner while minimizing disruption to customers' operations.
- Reviewed all invoices related to installation projects for accuracy before submitting for payment approval.
- Communicated regularly with vendors regarding product availability, delivery timelines, cost estimates.
- Collaborated with other departments such as Engineering and Quality Control to resolve any issues that arose during installations.
- Identified areas where procedures could be improved or streamlined based on feedback from customers or colleagues.
- Worked closely with sales team members to ensure customer satisfaction was achieved throughout the entire installation process.
- Provided assistance in troubleshooting any problems encountered during the install process.
- Analyzed data collected from installed systems for potential performance improvements.
- Served as a point of contact between customers and internal teams during installations.
- Identified challenges early and implemented creative solutions to meet delivery schedules without delays or customer experience compromises.
- Planned and directed site installation work and engineering activities to get equipment and controls set up and verified.
- Developed manpower schedules and assignments to maintain project schedules.
- Worked closely with authorities to obtain permits and resolve site issues.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Trained and monitored employees to teach daily tasks and improve performance.
- Delegated work to staff, setting priorities and goals.
- Reported project progress, site problems and labor status to supervisors.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Created work crew schedules and delegated assignments.
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
- Communicated with distributors to acquire necessary equipment for projects.
General Marketing / Sales Manager
Patriot Pest Solutions
Royersford
12.2013 - 04.2016
- Executed management of all customer and business accounts efficiently.
- Created and maintained a robust customer prospect list through direct mail marketing and pest control events.
- Effectively oversaw the scheduling and management of all pest control technicians for the organization.
- Successfully procured multiple accounts via prospecting methods such as cold calling, B2B and in-person sales approach
- Applied client-centric approach to close new deals and exceed targets
- Successfully represented the company at business and sales & marketing events, resulting in enhanced client relationships, increased profitability, and client retention.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Managed daily operations of sales department, including supervision of staff members.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Researched potential customers using various sources such as public records, web searches.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Maintained accurate records of all transactions between customers and company representatives.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Achieved company growth and brand development through market expansion and sales.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Executed strategic sales plans to expand customer base and revenue.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Education
B.S. Sports Management & Coordination, Minor in Coaching -
Lock Haven University
Lock Haven, PA05.2009
Skills
- Operations Management
- Product and service knowledge
- Employee Scheduling
- Customer Relationship Management (CRM)
- Customer Relations
- Financial Management
- Staff Training and Development
- Graphic and Media Design
- Employee engagement
- Sales Growth
- Budgeting and finance
- Product branding
- Orientating and training
- Customer rapport
- Google Drive
- Business Administration
- Retail Operations Management
- Staff Management
- Sales Reporting
- Contract Management
- Schedule oversight
- Marketing knowledge
- Cost Control
- Orientation and training
- Business Development
- Staff Supervision
- Money Handling
- Staff Development
- Marketing tactics
- Project management abilities
- Project Management
- Recruitment and hiring
- Retail Operations
- Employee performance evaluation
- Sales monitoring
- Cost Reduction
- Employee Performance Evaluations
- Recruiting and interviewing
- Task Delegation
Certification
- Child Background Clearances
- FBI Fingerprint Clearances
- Pennsylvania State Police Background Check
*All recently completed and passed August of 2024.
Timeline
Assistant Manager Director of Leagues & Camps
All Sports Center
03.2023 - 08.2024
General Manager of Operations
422 Sportsplex
03.2021 - 03.2023
Retail Sales Specialist
Pella Windows & Doors
06.2018 - 04.2020
Retail Installation Coordinator
Pella Windows & Doors
04.2016 - 06.2018
General Marketing / Sales Manager
Patriot Pest Solutions
12.2013 - 04.2016
B.S. Sports Management & Coordination, Minor in Coaching -
Lock Haven University
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