Kim Haug

Managed reservation process through direct interactions and phone communications

Enrolled guests in IHG loyalty program

• Greeted guests upon arrival and provided information about hotel services.
• Managed check-in and check-out processes efficiently and accurately.
• Answered phone calls and responded to guest inquiries promptly.
• Processed payments and maintained accurate billing records for transactions.
• Handled guest complaints professionally and escalated issues as needed.
• Answered phones, responded to inquiries, and took messages.

• Created and served a variety of alcoholic and non-alcoholic beverages.
• Maintained cleanliness and organization of bar area during busy shifts.
• Engaged with customers to provide excellent service and enhance their experience.
• Handled cash transactions accurately using point-of-sale systems.
• Assisted in training new bartenders on procedures and customer service standards.
• Resolved customer complaints swiftly to maintain satisfaction at the airport venue.

• Supervised team of servers during peak dining hours.
• Trained new staff on menu offerings and service protocols.
• Managed customer orders and ensured timely delivery of food and drinks.
• Maintained cleanliness and organization of dining and service areas consistently.
• Managed opening and closing duties to facilitate restaurant operations.
• Provided exceptional service to high volume of daily customers.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

• Conducted hands-on workshops to enhance server skills and customer service techniques.
• Collaborated with management to refine training materials and ensure consistency.
• Facilitated onboarding sessions to familiarize new hires with company policies and procedures.
• Assisted in creating a welcoming environment for both staff and customers during training.
• Demonstrated knowledge of a variety of operating systems as related to corporate servers.
• Ensured that all participants understood the concepts presented during trainings related to the use of company's various corporate servers.
• Identified opportunities for improvement in terms of how employees interact with each other when using company's various corporate servers.