Kimberly Heitmuller

• Oversaw returns processing, ensuring compliance with company policies and procedures.
• Led a team in identifying areas for process improvement, enhancing operational efficiency.
• Developed training materials for new hires, facilitating onboarding and knowledge transfer.
• Collaborated with cross-functional teams to resolve complex return issues effectively.

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• Mentored junior staff on best practices for handling customer returns and inquiries.
• Streamlined workflows, reducing return processing time while maintaining service quality.
• Served as primary point of contact between Returns Department and upper management, presenting updates on progress toward KPIs during monthly meetings.
• Developed training materials for new hires, contributing to higher retention rates among Returns team members.
• Maintained detailed records of all returned items, ensuring accurate inventory management and reporting capabilities.
• Communicated effectively with sales representatives regarding return policies, leading to fewer misunderstandings between departments.
• Conducted regular performance evaluations for employees, providing constructive feedback to support professional growth.
• Championed and executed process improvement projects to minimize errors, increase efficiency, and ultimately save company resources.
• Unloaded, inspected, and stored damaged and returned products.
• Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
• Adhered to company safety guidelines to minimize warehouse accidents.
• Documented returned product details in [Software] inventory tracking system.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Requisitioned new supplies and maintained storage areas for smooth department operations.