Kim Helms
Huntsville
Summary
Senior technical writer and documentation engineer with expertise in building comprehensive documentation systems from the ground up. Combines content strategy, UX design, and full-stack development skills (MDX, CSS, JavaScript, TypeScript) to architect modern, user-centered documentation platforms that drive product adoption and customer satisfaction across software products.
Overview
13
13
years of professional experience
Work History
Senior Technical Writer
Nexla, Inc.
Huntsville
05.2022 - 12.2025
- Established comprehensive documentation infrastructure for SaaS platform as sole technical writer, creating and maintaining user guides, API documentation, release notes, video tutorials, and interactive tutorials for diverse audiences including data analysts, business users, data engineers, and software engineers
- Architected and managed documentation website, using self-taught MDX, CSS, TypeScript, and JavaScript to develop reusable modules and custom design elements that met or exceeded industry standards for modern documentation sites
- Drove documentation strategy and content planning autonomously in fast-paced startup environment, identifying documentation needs through hands-on platform exploration, engineering release note analysis, and collaboration with engineering stakeholders to clarify technical details
- Solved critical customer pain point by engineering an AI-assisted documentation workflow and custom templates, then leveraged this system to create and publish 1,061 connector documentation pages within 2 weeks—addressing top customer complaint regarding missing connector documentation
- Co-led initiative with Digital Marketing Director to design and publish connector landing pages integrated with main company website, enhancing discoverability and SEO for platform capabilities
- Redesigned and restructured developer documentation independently by auditing platform API code repository to extract and document previously undocumented endpoints and functionality, elevating content quality to competitive positioning against industry competitors
- Produced release videos and in-app messaging (Pendo) to communicate platform updates, writing scripts and UI copy to improve user adoption of new features
- Created and maintained open-source contribution guide in GitHub repository, collaborating with sales and engineering leadership to enable company-wide documentation contributions while serving as primary reviewer and approver for all submissions
- Managed multi-channel content publication across documentation site, YouTube, Vimeo, and GitHub, ensuring consistent information architecture and user-friendly content organization
Technical Editor
Independent Contractor
Huntsville
10.2017 - 05.2022
- Revised scientific publications written by native and non-native English speakers to ensure sound
technical content and correct grammar - Managed multiple project deadlines simultaneously to deliver over 2,500 products prepared for
publication - Rewrote and restructured publications to meet journal and style guidelines as requested
- Provided assistance and scientific subject matter expertise to remote employees using collaborative
tools (e.g., Slack)
Synthetic Research Chemist
Laboratory Corporation of America
Huntsville
04.2016 - 09.2017
- Designed and executed experiments for demonstrations, damage assessments, and instrument
design and calibration to quickly and completely fulfill rapidly developing customer needs - Produced written and verbal project reports, standard operational procedures, experimental
project plans, and data packages and analyses - Constructed robotic systems using Arduino hardware, electronic components, and the Arduino
programming language - Worked as a team with three other scientists to bring
Missile Systems Engineer
Missile and Space Intelligence Center (DIA)
Huntsville
09.2012 - 03.2016
- Planned and coordinated a $2M groundbreaking study to address unique customer needs
- Delivered time-sensitive scientific and technological assessments to internal and external
customers via written products, briefings, and informal communications - Established and led new collaborative efforts between scientists, engineers, and analysts to produce
complex propellant chemistry and propulsion technology analyses - Served as a subject matter expert to communicate complex chemistry and engineering concepts to
audiences of varied technical and non-technical backgrounds using customized formats to ensure
customer understanding
Education
Master of Science - Chemistry
University of Alabama At Huntsville
Huntsville, Alabama, AL12-2012
Bachelor of Science - Chemistry & Biology
University of Alabama At Huntsville
Huntsville, Alabama, AL05-2010
Skills
- Documentation strategy and API documentation
- Content management systems
- User experience design
- Technical communication skills
- MDX, CSS, JavaScript, and TextScript
Languages
Russian
Limited
Spanish
Limited
French
Elementary
References
References available upon request.
Timeline
Senior Technical Writer
Nexla, Inc.
05.2022 - 12.2025
Technical Editor
Independent Contractor
10.2017 - 05.2022
Synthetic Research Chemist
Laboratory Corporation of America
04.2016 - 09.2017
Missile Systems Engineer
Missile and Space Intelligence Center (DIA)
09.2012 - 03.2016
Master of Science - Chemistry
University of Alabama At Huntsville
Bachelor of Science - Chemistry & Biology
University of Alabama At Huntsville