Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kim Henderson

Kim Henderson

Bloomingdale,IL

Summary

Accomplished Managing Partner at All Dolled Up Tds and experienced Store Co-Manager at Walmart, demonstrating exceptional ethical leadership and operations management. Achieved significant customer satisfaction and revenue growth by leveraging industry networking and strategic planning. Excelled in staff training, development, and performance analysis, ensuring high-quality service and efficiency. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 5 years of experience. Highly effective and comfortable working with people at all levels in organization. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 5 years of experience. Highly effective and comfortable working with people at all levels in organization. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

28
28
years of professional experience

Work History

Owner/manager

All Dolled Up Tds
Bloomingdale, IL
09.2018 - Current
  • Provided exceptional customer service; by engaging with 50 to 100 customers at various events to ensure customer satisfaction and repeat business.
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Revenue was maximized by pinpointing new market opportunities and executing targeted sales strategies derived from analytics data. It was determined that each event required minimum of 25 vignettes, with sales starting at 5,000 dollars, and each vignette amounting to minimum of 2,000 dollars. Additionally, online retail trends were monitored to discover new avenues for expansion.

Store Co-Manager

Walmart
Villa Park, IL
06.1996 - 09.2018
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow. Partnered with team to increase associate relations from 50 to 71 percent.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Prepared annual budgets with controls to prevent overages. Consistently reacted to competitive, demographic and economic trends within market to achieve 1.5mil profit over previous year's sales.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Provided support to team members to ensure delivery of friendly, knowledgeable service through proactive monitoring and corrective action strategies. Managed team comprising 8 assistant managers and over 310 associates.
  • Ensured high level of customer satisfaction with proactive engagement, addressing concerns, and providing personalized assistance.
  • Reduced shrinkage levels through diligent monitoring of loss prevention measures and comprehensive staff training programs.
  • Maintained compliance with company policies and procedures, ensuring store operations ran smoothly and efficiently.
  • Oversaw visual merchandising standards for store, creating eye-catching displays that boosted foot traffic and increased sales conversion rates.
  • Improved employee performance through effective coaching, training, and regular performance evaluations.
  • Provided exceptional leadership by exemplifying company values and setting high standards for professional conduct among staff members.

Education

No Degree - Staging/ Interior Design

New York Institute of Art And Design
New York, NY
2026

No Degree - Cosmectology

John And Lewis Beauty School
Aurora, United States
05.1981

Skills

  • Ethical Leadership
  • Operations Management
  • Staff Training and Development
  • Strategic Planning

Timeline

Owner/manager

All Dolled Up Tds
09.2018 - Current

Store Co-Manager

Walmart
06.1996 - 09.2018

No Degree - Staging/ Interior Design

New York Institute of Art And Design

No Degree - Cosmectology

John And Lewis Beauty School
Kim Henderson