Kim Henderson
Waynesville,OH
Summary
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
31
31
years of professional experience
1984
1984
years of post-secondary education
1
1
Certification
Work History
Team Member
Tractor Supply Company
Lebanon, Ohio
05.2025 - Current
- Collaborated with team members to maintain a clean and organized workspace.
- Assisted customers by answering questions and providing product information.
- Handled cash and processed transactions accurately at the register.
- Supported inventory management by restocking shelves and monitoring stock levels.
- Participated in training sessions to enhance product knowledge and service skills.
- Engaged with customers to create a welcoming environment and improve satisfaction.
- Contributed ideas in team meetings to improve workflow efficiency and service quality.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to maximize productivity and efficiency.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Looked for ways to go above and beyond job requirements.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Monitored expiration dates on food items for freshness assurance.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Received, processed, and stocked merchandise in accordance with store policies.
- Upheld high standards of productivity and quality in operations.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Identified opportunities for process improvements within the department.
- Participated in team meetings to discuss strategies for improvement.
- Collaborated with team members to achieve daily goals.
- Participated in regular training sessions to improve product knowledge and service skills.
- Collaborated with team members to achieve project milestones within set deadlines.
- Answered telephones, directed calls, and took messages.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Delivered messages and ran errands.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Trained staff members to perform work activities and use computer applications.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Monitored and directed work of lower-level clerks.
Produce Manager
Hometown Market Place
Waynesville, Ohio
03.2017 - 05.2025
- Managed daily operations of produce department, ensuring freshness and quality.
- Supervised team members, providing training on best practices and safety standards.
- Coordinated inventory management, tracking stock levels and ordering supplies.
- Developed attractive product displays to enhance customer shopping experience.
- Implemented effective waste reduction strategies to minimize spoilage and loss.
- Collaborated with vendors to negotiate pricing and improve product selection.
- Conducted regular inspections to maintain cleanliness and organization in the area.
- Resolved customer inquiries and complaints regarding produce quality or availability.
- Trained and coached new team members.
- Replenished, rotated and culled displays several times daily.
- Received produce deliveries and unloaded produce.
- Assisted customers with produce questions and special orders.
- Trimmed, washed, and bundled produce.
- Resolved customer complaints promptly while maintaining a positive attitude towards customers.
- Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
- Coordinated with other departments to ensure proper merchandising of produce items throughout store locations.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Created promotional displays for seasonal or special occasions, increasing sales volume through marketing efforts.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Performed regular audits of perishables to guarantee shelf life and reduce spoilage costs.
- Maintained records of purchases, storage temperatures, deliveries, and invoices for accuracy in financial reporting.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Supervised staff members in the produce department, delegating tasks and training new employees.
- Built relationships with vendors through frequent communication regarding orders and shipments.
- Reviewed daily sales reports identifying areas where sales are low so corrective action can be taken quickly.
- Assisted customers by providing advice on nutrition value or recipes featuring particular items from the produce department.
- Provided clear, attractive and consistent signage.
- Developed and implemented systems to optimize inventory management, ensuring accurate stock levels of produce.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Maintained department equipment and advised general manager of equipment repair needs.
- Priced produce to achieve margin and sales goals while maintaining competitive pricing profile.
- Implemented strategies for reducing waste such as composting or donating unsellable items.
- Monitored and maintained quality standards for all produce items, ensuring freshness and safety compliance.
- Analyzed sales data to identify trends in customer purchasing habits, optimizing product selection accordingly.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Organized weekly meetings with team members to discuss goals and objectives related to job performance.
- Established relationships with local farmers and suppliers to secure high-quality organic fruits and vegetables at reasonable prices.
- Conducted performance evaluations and recommended pay increases within department's budget.
- Participated in trade shows and industry events as a representative of the company's produce department.
- Collaborated with chefs on menu planning initiatives that incorporated seasonal ingredients into dishes served in the restaurant.
- Maintained a safe work environment by adhering to all safety regulations and policies.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
Cashier/Ordering/Stocking Associate
Waynesville Pharmacy
Waynesville, OH
01.2014 - 03.2017
- Processed customer transactions efficiently at Waynesville P.
- Maintained clean and organized checkout areas for an enjoyable shopping experience.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Handled cash, credit, and digital payments accurately during busy shifts.
- Collaborated with team members to ensure smooth store operations and customer service.
- Monitored inventory levels and restocked merchandise as needed on the sales floor.
- Engaged customers with friendly service to enhance their shopping experience.
- Resolved customer complaints promptly while maintaining a positive store environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
- Stocked shelves with merchandise to ensure product availability for customers.
- Organized inventory in storage areas for efficient access and management.
- Assisted customers in locating items and answered product inquiries.
- Maintained cleanliness and organization of sales floor and stockroom areas.
- Collaborated with team members to restock products during peak hours.
- Monitored inventory levels and reported shortages to management promptly.
- Operated equipment safely to move heavy items within the store.
- Participated in team meetings to discuss inventory needs and store operations.
- Arranged product on shelves following merchandising guidelines.
- Assisted customers in locating products on the shelf or in the backroom.
- Organized backroom areas, ensuring all items were properly stored and labeled.
- Maintained cleanliness of sales floor, including sweeping, dusting, and mopping as needed.
- Provided excellent customer service by responding courteously to inquiries.
- Ensured all products were correctly priced and tagged before stocking shelves.
- Broke down and discarded empty packaging and boxes after stocking products.
- Unloaded goods using hand trucks or other equipment to receive merchandise.
- Stocked merchandise by UPC codes and read labels to match.
- Unloaded delivery trucks and verified contents against invoices.
- Inspected items received for damage or other issues.
- Operated tracking scanners to update and maintain accurate inventory information.
- Moved items to designated warehouse areas.
- Rotated stock from older to newer product when necessary to ensure quality control standards.
- Performed inventory counts of merchandise on a regular basis.
- Assisted customers with carrying large purchases out of the store.
- Attached price labels to products and updated sales floor signs.
- Checked expiration dates on perishable items to ensure freshness.
- Collaborated with team members to execute promotional displays quickly and accurately.
- Restocked damaged goods onto shelves after repairs had been made.
- Replenished supplies such as bags, boxes, and tissue paper, as needed throughout the day.
- Reviewed sales promotion information and plan-o-grams to follow for product display.
- Monitored stock levels throughout the day and notified management when additional product was required.
- Verified that orders matched pick tickets prior to loading them onto delivery trucks.
- Accurately completed paperwork associated with stocking activities.
- Implemented loss prevention strategies to minimize shrinkage.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Faced products on shelves and displays to meet company policies.
- Replenished items to maintain stock availability.
- Palletized merchandise for easy movement to sales floor locations.
- Greeted customers and retrieved requested products to drive satisfaction.
- Lifted materials of varied weights on regular basis.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Coordinated with management to identify and resolve inventory discrepancies.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Packaged items with appropriate materials to prevent damage during shipping.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Compared merchandise invoices to items actually received.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Tracked outgoing orders to provide shipping status to customers.
- Placed products on conveyors for final wrapping and shipment.
Accounts Manager
Centerville Family Dental
Centerville, OH
04.1999 - 09.2010
- Managed patient accounts and billing inquiries for a dental practice.
- Coordinated insurance claims and patient payment plans effectively.
- Oversaw financial reporting and budget management for operations.
- Collaborated with dental staff to streamline account processes.
- Ensured compliance with financial regulations and industry standards.
- Developed strategies to enhance patient satisfaction regarding billing issues.
- Implemented efficient workflows to improve account reconciliation tasks.
- Managed the accounts payable and receivable processes ensuring timely payments of invoices.
- Reviewed and approved monthly journal entries, account reconciliations, and financial statements.
- Maintained updated records of all assets owned by the company.
- Supervised junior staff in daily accounting operations.
- Ensured accuracy of general ledger postings by reconciling accounts periodically.
- Advised senior management on best practices for improving profitability.
- Coordinated external audit activities by providing necessary information to auditors in a timely manner.
- Analyzed financial data to identify trends, variances, discrepancies, or opportunities for improvement.
- Developed reports that provided key insights into the company's financial performance.
- Managed relationships with banks and other third parties involved in finance matters.
- Improved year-end inventory audit process to increase accuracy.
- Analyzed financial data to identify potential areas of cost savings or revenue enhancement.
- Created detailed forecasts for cash flow planning purposes.
- Performed month-end closing activities such as accruals and amortizations.
- Identified cost savings through process improvement initiatives.
- Developed and implemented financial policies and procedures to ensure accurate accounting records.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Developed successful customer relationships to boost sales opportunities.
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by building relationships with clients.
- De-escalated customer interactions by providing alternative solutions to issues.
- Collaborated with sales team to determine best ways to drive market share.
- Onboarded new team members to integrate into organization.
- Addressed customer questions and concerns regarding products and services.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
- Managed a portfolio of XX key accounts, ensuring high levels of customer satisfaction and retention.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Analyzed client feedback to recommend product or service enhancements to the R&D team.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
- Led cross-functional teams to address complex client needs, ensuring cohesive effort and solutions.
- Developed and executed strategic plans to penetrate new markets and acquire new clients.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Established strong relationships with decision-makers and influencers within client organizations.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Operated register, handled cash and processed credit card transactions.
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Recognized security risks to properly handle situations.
Scheduling Coordinator
Community Dental Care
Lebanon, OH
03.1995 - 03.1999
- Coordinated appointment schedules for dental services and patient needs.
- Managed patient information using electronic health record systems.
- Communicated with patients to confirm appointments and address inquiries.
- Collaborated with dental staff to optimize daily operations and workflow.
- Organized patient intake processes to streamline service delivery.
- Created reminders for follow-up appointments and necessary treatments.
- Assisted in training new staff on scheduling procedures and tools.
- Maintained accurate records of patient interactions and scheduling changes.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Entered information into system to update status reports.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Provided support in resolving scheduling conflicts between employees.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Developed strategies for improving efficiency within the scheduling process.
- Organized training sessions on proper scheduling techniques for new hires.
- Set and confirmed customer appointments.
- Provided reminder calls to clients prior to scheduled visits.
- Coordinated with department managers to adjust employee schedules as needed.
- Managed personnel schedules to keep shifts properly staffed.
- Provided guidance to team members regarding best practices related to scheduling tasks.
- Collaborated with other departments to coordinate resources when necessary.
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
- Gathered employee and staff data to develop monthly work schedules.
- Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
- Developed effective scheduling processes to achieve production objectives.
- Copied and faxed important information for patient and client records.
- Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
- Implemented new systems for efficient scheduling processes such as automated reminders for shift changes or vacation requests.
- Coordinated with HR to onboard new hires, including scheduling interviews and orientation sessions.
- Facilitated cross-training sessions to ensure staff could cover multiple roles, improving operational flexibility.
- Coordinated logistics for company events, including scheduling venues, transportation, and accommodations.
- Led weekly scheduling meetings to address concerns, distribute assignments, and gather feedback.
- Coordinated scheduling for a team of over 50 employees, ensuring optimal coverage and efficiency.
- Created and enforced scheduling policies and procedures to standardize operations.
- Analyzed scheduling trends to recommend process improvements, resulting in an increase in efficiency.
- Developed and maintained a comprehensive database of employee availability and preferences.
- Collaborated with department managers to forecast staffing needs and adjust schedules accordingly.
- Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
- Managed room and resource bookings for internal and external meetings and events.
- Streamlined communication channels to ensure timely updates and changes to schedules were disseminated efficiently.
- Developed a backup plan for critical positions to ensure uninterrupted service.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Negotiated with vendors and service providers to schedule maintenance and support services.
- Monitored employee attendance and time-off requests to ensure compliance with company policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Delegated work to staff, setting priorities and goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Guided employees in handling difficult or complex problems.
- Interpreted and explained work procedures and policies to brief staff.
- Computed balances, totals or commissions to support accounting team.
- Analyzed financial activities of department to share budgetary input with managers.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Education
Diploma - Medical Terminology & Transcription
Warren County Adult Education Night School
Lebanon , Ohio 01.1994 - 01.1995
Fairmont East High School
Kettering, OHSkills
- Customer service
- Cash handling
- Inventory management
- Product knowledge
Certification
OSHA CERTIFICATIONS × 11
Timeline
Team Member
Tractor Supply Company
05.2025 - Current
Produce Manager
Hometown Market Place
03.2017 - 05.2025
Cashier/Ordering/Stocking Associate
Waynesville Pharmacy
01.2014 - 03.2017
Accounts Manager
Centerville Family Dental
04.1999 - 09.2010
Scheduling Coordinator
Community Dental Care
03.1995 - 03.1999
Diploma - Medical Terminology & Transcription
Warren County Adult Education Night School
01.1994 - 01.1995
Fairmont East High School